I booked an appointment with a service rep and there was no explanation of why I had a different rep until I asked.
The rep hadn't looked at my file beforehand to know if I needed to rotate tires or not.
It took 1.5 hours for an oil change.
1/20/2018
Joan K. VERIFIED CUSTOMER
Frank Ross always provides world class service. I have complete faith that I can rely on him to only recommend services or products to me that I need. I took his recommendation for replacement tires to my son (who is over protective of me and researches everything) and he agreed that Frank picked the highest rated tires for my car. Now my son is impressed with Frank too.
1/20/2018
Stephen H. VERIFIED CUSTOMER
Good service. Barb is very nice.
Thanks!
1/19/2018
Michael K. VERIFIED CUSTOMER
Amazing team of people at **** Hana Subaru I feel so welcomed when coming there and the service was outstanding I was not expecting to be driving a $32,000 loaner car for 2 days that’s for sure but they hooked me up I will be dealing with you’re team as much as I can in the future!
1/19/2018
Thomas G. VERIFIED CUSTOMER
Because it was an “online” appointment, they had to do some last minute shuffling to get me in, but they managed and managed well
1/18/2018
Nicholas G. VERIFIED CUSTOMER
Someone stole my car charger for my cell phone
1/18/2018
Ray A. VERIFIED CUSTOMER
Great response
1/18/2018
Dylan T. VERIFIED CUSTOMER
Frank isn’t really good. Didn’t take long and got honest realizable feedback.
1/17/2018
Steven S. VERIFIED CUSTOMER
It did take longer than expected
1/17/2018
ANNE D. VERIFIED CUSTOMER
Pleasant service and waiting room.
1/17/2018
Colette B. VERIFIED CUSTOMER
Was very polite and helpful. Was done at quoted time, so all in all a very good experience.
1/17/2018
Hannah S. VERIFIED CUSTOMER
Frank was super helpful! I'll definitely be back with any future car troubles.
1/17/2018
David W. VERIFIED CUSTOMER
All work was completed efficiently and to our satisfaction. In addition Andrew was a pleasure to work with.
1/17/2018
Christopher C. VERIFIED CUSTOMER
Give Frank a raise! Best service representative that I have ever worked with.
1/17/2018
David F. VERIFIED CUSTOMER
Thanks!
1/17/2018
Sarah K. VERIFIED CUSTOMER
Andrew is always extremely helpful, friendly, patient, & efficient. I trust his advice.
1/17/2018
Julianne B. VERIFIED CUSTOMER
Andrew provides the best customer service when I bring my car into the dealership. I can't speak highly enough for his expertise and willingness to answer all of my questions to my satisfaction. He goes the extra mile in taking care of me and my car! - Julianne B
1/16/2018
Janet T. VERIFIED CUSTOMER
Chris was very professional, personable, warm, confident he could advise me & take care of what I needed. Fixed my problems- was fair & efficient. Thank you Chris!
1/16/2018
Cathy B. VERIFIED CUSTOMER
Really happy with how informed he kept me when things came up
1/16/2018
Sarah M. VERIFIED CUSTOMER
Service was done quickly and I was able to get on with my day!