Keegan was very helpful and professional in appearance and deminer
6/21/2018
Tony B. VERIFIED CUSTOMER
Skye is the man. Thank you
6/19/2018
AROON O. VERIFIED CUSTOMER
I had my appointment at 9:30am, I was there early for my appointment. I had mentioned to them I have an catering service at 11am and have to leave no later than 10:30am. I went to asked, around 10:20 I was getting worried. Come to find out my truck was not service and has not begun. He told me they service the wrong truck, As you can imagine I frustrated and mad because I had to leave, and they had to reschedule my service, I already scheduled all my plans and woke up extra early for this.
6/17/2018
MARYJANE D. VERIFIED CUSTOMER
Appreciated the communication about my car and knew he had everything tracked. Also appreciated the loaner he chose for me being similar to mine
6/16/2018
Pamela W. VERIFIED CUSTOMER
Thank you
6/16/2018
Mark N. VERIFIED CUSTOMER
I don't need to discuss with my Nissan Representative. There was a misunderstanding on time of appointment. I was surprised that I was scheduled for 1000 instead of 0700 start time which I had set up when I called them Monday. Therefore, I needed to get back to Newberg instead of waiting until 2 or 3 PM at location. Instead of a loaner car, I was offered a rental car. Never heard of paying for a rental at a dealership when awaiting service to a car, especially considering the huge cost associated with service performed at a dealership. After all was said and done, even though I had purchased the part for $300+, installation, (additional parts charge!?), rental car and gas came to almost $500. $800 to add crossbars to the car is outrageous! Also, I asked the rep to set the proper air pressure on my tires but that wsn't done...still 42 psi when I departed the dealership. I'm sorry, but I'm done with **** Hannah Nissan.
6/15/2018
Charleen L. VERIFIED CUSTOMER
Wonderful service great Keegan Flynn
6/14/2018
Lois R. VERIFIED CUSTOMER
Actually I was going to call you tomorrow. The sticker says 3000 miles come back . I thought it was 50000 w the synthetic oil like last time. So it the reminder correct in the programming of the cars computer?
6/12/2018
Christa L. VERIFIED CUSTOMER
The repairs seem to be perfectly fine but after spending over $1400 there I feel like I should have received more than a "Yeah" when I said thank you to the customer service representative. A simple "Thank you and have a good day" would have been better.
6/11/2018
Jayme H. VERIFIED CUSTOMER
So I bought my "new" car not even 2 months ago. It has taken me 3 times of bringing my car back to the dealership to have my brakes fixed. Yesterday they were finally taken care of! Now my "new" rotors are covered in rust and you can see the rust from over 100 yards away!! Why is this so difficult? I am so disappointed in my purchase! This is my 1st "new" vehicle in almost 20 years. Instead of being excited or happy I am angry, feel used, taken advantage of and instead of loving my "new" car...hate it. Thank you for that. If this is what is to be expected from Nissan I will be sure that no one I know will ever purchase one.Thanks again!!
6/10/2018
Larry W. VERIFIED CUSTOMER
Service was great thank you
6/9/2018
Brad D. VERIFIED CUSTOMER
We feel we were gouged on the price and despite the explanation from Skye, I don’t appreciate being charged for 4.2 hours of labor when the me hanics spent less than 3 hours for the repair. I doubt we will use your service department again, especially after another mechanic said the standard time for the repair was one hour.
6/9/2018
Monica H. VERIFIED CUSTOMER
Thank you for your speedy service
6/8/2018
Randy B. VERIFIED CUSTOMER
Fixed / replaced front right head light along with Oil Change
6/7/2018
Clarissa Damaris. VERIFIED CUSTOMER
Sky was amazing to work with. We were in from out of town and our car just died, so we pretty much just showed up on your doorstep needing help. He got our car in to be looked at as soon as possible. When he discovered the problem, and that it would take several days to fix, he set us up with a rental car. He handled everything with our warranty and handled my many stresses out calls with grace and courtesy. We are super happy with our experience.
6/7/2018
FRANK B. VERIFIED CUSTOMER
Took longer than Thought! Other than that seems ok
6/7/2018
Joyce E. VERIFIED CUSTOMER
Very friendly and courteous.
6/5/2018
Jesus G. VERIFIED CUSTOMER
The diagnosis wasn’t accurate
They need to give me