Keegan was personable and although busy he was communicative about what was next and was pleasant during the interaction.
4/5/2018
Denise P. VERIFIED CUSTOMER
When I have an oil change at Oil Can Henry's, they program my car to alert me when an oil change is due. I find it strange that the dealership does not do the same as I don't like the sticker in my windshield.
4/5/2018
CRYSTAL M. VERIFIED CUSTOMER
Fixed the problem within 24 hours! Awesome, thanks!
4/4/2018
JOHN S. VERIFIED CUSTOMER
Nice job
4/4/2018
Michael D. VERIFIED CUSTOMER
Great customer service
4/3/2018
Adam S. VERIFIED CUSTOMER
I had a horrible experience with your service department today and would appreciate a call from senior management. ****-****-xxxx
4/3/2018
Justin K. VERIFIED CUSTOMER
Hand wash was very poorly done. All of the tires were only 3/4 clean. Had huge dirt patches on them. Usually service is very good and I am surprised the wash was so bad. Lots of smudges and dirt patches elsewhere as well, including windows.
4/1/2018
Leila R. VERIFIED CUSTOMER
I am not sure if I did not hear or if it was not mentioned, but my car did not need an oil change. I was very surprised when the call to pick up my vehicle mentioned that the oil was changed. I also am not understanding how my car is still under warranty but I have to pay almost $400 for routine service as suggested in the owner's manual.
4/1/2018
Niaoan S. VERIFIED CUSTOMER
I need more coupons for my services and parts
4/1/2018
Bill F. VERIFIED CUSTOMER
I have been a customer since 2001---Sky has been overseeing my service for at least the last 10 years.
I return to **** Hannah because of Sky, but also the customer "lounge" is comfortable...and I can get work done while I wait.
Thanks!
Bill F
3/31/2018
Andrea D. VERIFIED CUSTOMER
I brought my car in for an oil change and my low windshield wiper fluid display still was on when I left. Also in the past they would vacuum out my front seats and I would get a free car wash I don't get any of that anymore and they couldn't even feel the windshield wiper fluid
3/30/2018
Alicia Y. VERIFIED CUSTOMER
I made an appointment and was going to wait until I was told it would be a 2hr wait. I had to Uber home so I didn’t have to wait there that long. Ended up being almost five hours until my car was done. I took my car in for Recalls. Ridiculous! I had to borrow a car to complete my errands for the day.
3/30/2018
Valma A. VERIFIED CUSTOMER
Wonderful service!!! Quick and easy, and my little boy was so happy that you shared your popcorn, water and internet (wifi) with him while we waited.
3/30/2018
Jeraldine B. VERIFIED CUSTOMER
Nothing changed the car still moves when I have my foot on the brake
I think it’s idling too fast and that’s the reason I came in
3/30/2018
KATY D. VERIFIED CUSTOMER
Unfortunately, I was left underwhelmed by the service from **** Hannah Nissan. I had my window repaired yesterday, which the window itself seems to be functioning well, so for that I am grateful. However, when I picked up my car last night, there were several tiny pieces of glass on and around the seat and on the floor. While normally I would think this is unacceptable, it's especially problematic since it's where my daughter sits.
This is not the first time I have been disappointed after having my car serviced at this dealership. "Bare minimum" seems to be the standard, which is unfortunate, especially since I'm paying a premium price for dealership service. Had I picked up my car and it been vacuumed and washed, I would have been ecstatic, and this service appointment would have gone a long way to repairing **** Hannah Nissan's reputation for me. At this point, I'm thinking driving further to a different dealership may be worth it in order to have better service.
3/29/2018
EMILY M. VERIFIED CUSTOMER
I always trust Nissan for giving me the best service.
3/29/2018
HENRY H. VERIFIED CUSTOMER
yes,I appreciated that they discovered a nail in my tire..Skye was very professional!
3/29/2018
JANEL S. VERIFIED CUSTOMER
I was very happy with the services I received. My only suggestion would be that, for a $50 oil change, a courtesy wash and vacuum would be nice. :)