Good job. But still need clear coat removed from paint
7/3/2020
Lisa S. VERIFIED CUSTOMER
Chandler checked me in and was very efficient. I asked about how long it would take and he said about an hour. After that I never saw him again. Josh was then in charge at the customer service desk. After an hour had passed, I asked Josh if he could check on the status of my car which I was told was a battery issue. He said the battery was fine and they’re checking the rest of my car for the problem. The bottom line ....it was the battery that needed to be fully charged. The bottom line was that he was somewhat rude in answering my questions in a way that you don’t talk to a customer. So it took an hour and a half to have them charge my battery. I did speak to Wayne, the sales manager who is always a pleasure to do business with.
7/3/2020
Pamela L. VERIFIED CUSTOMER
Chandler was friendly and helpful.
7/3/2020
Seth N. VERIFIED CUSTOMER
I brought in my Altima to have the oil changed and a tie rod replaced. Oil was allegedly changed but there is no new sticker in the window, the old one remains. The tie rod was replaced under warranty, only had to pay deductible. However, the technician lost my keys. After looking for them all day it was determined that they were left in another customers vehicle. We were told this has happened before. Luckily that customer returned them. They needed to reprogram a new fob but only provided me with one. I was told I need to take time out of my busy schedule to return with my key and car to have a second fob programmed. Unacceptable! Also, since I lost confidence in Crowley I would like my cars serviced at another Nissan dealership but was told my free oil changes on my Altima couldn’t be transferred to another Nissan dealership. Just an extremely poor experience!!!
7/3/2020
Jill G. VERIFIED CUSTOMER
Josh and team always do a great job!
7/3/2020
Anthony R. VERIFIED CUSTOMER
Josh is very professional and shows a true interest in his customer. Always very happy dealing with Josh!
7/3/2020
Katie P. VERIFIED CUSTOMER
Josh went over and above to make sure we were satisfied! Really appreciate the extra effort to satisfy their customers!
7/3/2020
Melissa M. VERIFIED CUSTOMER
Justin gives great customer service!
7/2/2020
Nancy B. VERIFIED CUSTOMER
It was a very easy process. He handled both my cars, one after the other. It was a quick and painless service experience
7/1/2020
Andrea C. VERIFIED CUSTOMER
Satisfied,and happy with the report and glad things were REALLY checked out with my car.
7/1/2020
Robert B. VERIFIED CUSTOMER
Great service
7/1/2020
Lorenzo B. VERIFIED CUSTOMER
The staff is awesome and they do a great job I’ll give them all four stars nope five stars
6/30/2020
Mary M. VERIFIED CUSTOMER
Very good service. Vehicle ready in very short time. Justin has always been helpful and courteous!
6/30/2020
Leonard R. VERIFIED CUSTOMER
Great atmosphere, people worked hard for me which is very much appreciate.
6/30/2020
Leslie W. VERIFIED CUSTOMER
Josh is always very helpful, honest, and represents Nissan and the dealership very well. It’s clear he values responsive and friendly service and he inspires confidence in the Service Department. He approaches the customer as if they are important and appreciated.
6/29/2020
Margaret K. VERIFIED CUSTOMER
I was very impressed with the service. I observed the extra care that the service technician had given my car. It was extremely clean. As usual the entire service team was great. Josh and Jay are always friendly and sure to keep me informed of the status of my car. I really saw the attention to detail that the whole team provided. John Hogan was wonderful. Hats off to Crowley service.