Crowley Kia Auto Repair Service Center

He was awesome, he knew my son really wanted to go to the Connecticut Science Center. So he took my car back so fast and within 20 mins we were out the door. He and the staff there made my sons day. I will not go anywhere else for my service work, because of the group of people in the service center.

Brian was very kind and helpful

Facility was clean and service was explained clearly. Staff was extremely pleasant

Superb job as always

Always treat very well

Nearly fell on your wet unconed unsigned very wet when slippery service drop off garage and the fact that kia crowley has had my flat since 9/1/2021and with itself cannot find the tire ,and if its not done today im reclaiming the tire and getting it done myself.

Brian is the best. He understands customer service, which I appreciate.

very satisfied. pleasant people.

Thank you Brian is always great!!

The vehicle was done in a timely manner and the tech Brian was very professional

I was very pleased with the service as always, I highly recommend your dealership

Brian is very attentive to my needs. Always a pleasure to work with him. It’s he that sets this Kia apart from the others. Make sure you know it.

No complaints?

Brian has been awesome dealing with my automotive needs …He exceeds in customer satisfaction….I think he deserves a fat raise!!!

My car sat at the dealership for a week with no loaner or no other car to get me back-and-forth to work. Then I talk to the general manager and he pacifically told me it’s not his fault that I can’t afford a rental. I work in a car dealership and I never heard no general manager speak to a customer like that I will report this to Kia.

PLASTIC WAS LEFT ON THE SEAT ALONG WITH THE DIRTY FOOT SHIELD THE AIR CONDITIONS WAS BLASTING WHEN I TURNED ON THE CAR AND IT WAS BLASTING HOT AIR NOT COLD AIR. THE TECHNICIAN SHOULD OF INFORMED ME THAT THERE WAS SOMETHING WRONG WITH THE AIR CONDITIONER IN THE CAR

Daniel was great. I arrived early to drop off my car before the place opened. I had not done this before and was unsure where the drop off box was. Daniel pulled into the lot asked if he could help me. He then explained where the drop off box was then he took my keys and said he would take care of things. Upon my return everything was complete. He made things smooth and easy. Thank you!

You said one question in the text. But there were 2. ????

I’m always happy with the service!

The staff at Crowley were very nice, professional, and courteous. However, my experience over the last 8 months has been “inconsistent.” It started with no oil in engine. What seemed fixed wasn’t - crack in oil pan on next visit. Many oil consumption tests, spark plugs, days at a time without a car got to be a huge headache. Communication was lacking because every time I brought the car in I was told a different story. Had to send 4 (previous to January) oil change receipts in twice to be submitted to Kia twice? I know Crowley was the middle man in all this debacle, but shouldn’t a loaner car have been available. I was offered rides. But that doesn’t help get me to and from work which is a 30 mile commute each way. When Kia finally agreed to put in new engine, it took 6 weeks for Crowley to complete the job and I did not have a car. I was offered a reimbursement of $35 a day and was told Enterprise has rentals for that price. Not true. The lowest price Enterprise had in the 6 weeks was $68 plus plus a day. Lastly, I picked my car up after 6 weeks and it would have been really nice to have gotten into a clean car. There wasn’t even plastic on the seat or paper mat on floor. I hope Kia sends me a survey for comments because I will certainly tell them that my experience and what your staff went through was unfair to both of us. I do not need anyone to contact me about my feedback. I’m just happy I finally have my car back.