We were never called when the car was ready. Upon check in I asked Ann 3 times how much an oil change was. I finally got, “I don’t know” & she didn’t even try to find an answer. I guess I’ll go somewhere else for that. I was given a loaner car & with as told to bring it back with the gas tank full. I filled it, it was one bar below the full line when I arrived & Ann told me I had to “fill” the tank. I went back to the gas station & it took 1.44 gallons. How rediculous. Then the person who brings your car was very rude. He asked me if I needed help & I told him I was waiting for my car, but I wasn’t sure which entrance they would be bringing it & he told me to “calm down”. I wasn’t upset until he told me that.
10/11/2017
Daniel G. VERIFIED CUSTOMER
Very helpful and always polite
10/11/2017
Karen D. VERIFIED CUSTOMER
Very nice and quick service. Thank you
10/11/2017
Michele S. VERIFIED CUSTOMER
Thank you!
10/10/2017
Anthony D. VERIFIED CUSTOMER
Great service and courteous staff. Was very happy with the experience.
10/10/2017
Patricia S. VERIFIED CUSTOMER
I place every confidence in mark Antoinetti and as ALWAYS service and customer care is above and beyond the call of duty and always much more than expected!! Mark is a supreme human being and treats his customers like a family member! Exceptional
10/9/2017
Lucinda D. VERIFIED CUSTOMER
I bought my car at Crowley yet the service tech had to ask me what type of warranty I had - you would think it would be in the "system". I also own an RV and switched to getting it serviced at Crowley RV. I had a tow package installed on my Wrangler, in doing so some wiring caused a runner light to not work on my Jeep. Crowley Jeep replaced the bulb and it didn't work yet charged me 25 for the bulb saying that third party wiring was the cause - again, I moved my service for the RV to Crowley so I wouldn't have to deal with this. RV can't reimburse us for the $25, and neither will Crowley Jeep. You would think in today's tech savvy world your systems would talk and your techs would have the data they need.
10/9/2017
Joann K. VERIFIED CUSTOMER
I was hoping to have my car repaired while I waited and it took over an hour and a half for someone to tell me that a part needed to be ordered. I had an appointment and felt that if my car was looked at at the time of my appointment it shouldn’t have taken that long to tell me I needed to come back another day.
10/9/2017
Lawrence M. VERIFIED CUSTOMER
I was told when we made the oil change appointment that someone would also test ride the vehicle to listen to a knock between 35-40 mph when we take our foot off the gas and then put it back down. This morning I was told that had to be a different appointment.
10/9/2017
David N. VERIFIED CUSTOMER
Allen Brandt and Mark Carlone were the individuals we that provide exceptional service
10/9/2017
John R. VERIFIED CUSTOMER
Great support and on going updates as our Jeep was being serviced.
10/9/2017
Robert M. VERIFIED CUSTOMER
Excellent service will definitely be back
10/8/2017
Donna M. VERIFIED CUSTOMER
Never fixed the problem!!!
10/8/2017
Frank D. VERIFIED CUSTOMER
Good service. All questions were answered. Usual good job by the Crowley service team.
10/7/2017
Bernard B. VERIFIED CUSTOMER
Not everything was done on what I requested. Did not receive a phone call to discuss if they could not do this service.
10/7/2017
Jimmy D. VERIFIED CUSTOMER
I had an amazing experience. Everyone was great and I got the truck I have always wanted. Anwar was awesome and got me into the truck I was looking for.
10/7/2017
Marlene K. VERIFIED CUSTOMER
Excellent service!!!!
10/7/2017
Michael B. VERIFIED CUSTOMER
Glenn is a pleasure to deal with. Professional and personable.
10/6/2017
Mariacristina D. VERIFIED CUSTOMER
Thank you Rob Erickson and the whole team of Crowley .