After paying over $10,000.00 for a new motor,
One week later our truck won't idle and I will have to take it back in this Monday to have it corrected. We also paid to have the complete headlight assemblies replaced. I went to throw away the box left in th
e truck with the old headlights, and in the box was the new turn signal assemblies. I almost threw them away. Now I have to take it Back AGAIN!!! to have the job compketed correctly. I bought a new F150 in 2oo2, and a new F250 in August of 2016, both from Antelope Valley Ford. I wil NEVER!!, Again I say never, buy a vehicle from that dealership as long as I live. I will also make sure I notify every person I know to stay clear of that Dealership. You would think after spend $10,000.00 you people would get it right.
Chuck Barnett
****-****-xxxx
5/11/2019
John Leo. VERIFIED CUSTOMER
Got the car fixed on time done correctly
5/11/2019
Robert V. VERIFIED CUSTOMER
Both Dan and Jennifer were very personable and took great care of my car Thank you
5/11/2019
Robert M. VERIFIED CUSTOMER
Quick, easy and made me comfortable about a worry i had
5/11/2019
Mark W. VERIFIED CUSTOMER
You. were able to meet my extensive requirements by my time limit. Thank you for your extra efforts.
5/11/2019
Jesse A. VERIFIED CUSTOMER
Exceeded expectations. Got car done before due date
5/11/2019
Michael B. VERIFIED CUSTOMER
Good job, kept me informed
5/10/2019
Michael C. VERIFIED CUSTOMER
Damage to my passenger door after leaving it at the service area for a week. Although we didn’t notice it until we got home. We returned the next day and the service rep said it was incoming damage. I can tell you with complete certainty it was not damaged prior to leaving it for servicing. I’m very disappointed that my integrity and honesty was challenged and cost to repair was denied. It’s not the cost that concerns me (less than $150 to repair) it’s the customer confidence that has been broken by immediately denying to repair. I’m a director for a large aerospace company and I hold customer satisfaction and always providing a positive cultural environment in everything I do. Unfortunately, I didn’t get the same result from my service because of this event. Up until this experience I had nothing but excellent service. Experiences drive beliefs and turn into actions results of how your customer will return or not return for future purchase of another vehicle. Wish this could have turned into a positive resolution rather than the results of be denied doing the right thing and repairing the damage.
5/10/2019
Margret Alice. VERIFIED CUSTOMER
Bill is great at his job.
5/9/2019
Michael &. VERIFIED CUSTOMER
Bill provided excellent service.
5/9/2019
Donald Allen. VERIFIED CUSTOMER
Superb service, dropped car off early and they completed work before my actual appt time.
5/8/2019
Cora D. VERIFIED CUSTOMER
Adrian is always helpful and I trust him with my car
5/8/2019
Laura M. VERIFIED CUSTOMER
Wonderful service and very fast as well. Thanks
5/8/2019
Chris R. VERIFIED CUSTOMER
Urber never arrived. And I was not notified when my car was finished. If I had not checked I would have waited longer than needed. I didn't get a text until I was already headed home.
5/7/2019
Angela A. VERIFIED CUSTOMER
Wow! You folks are courteous, responsive, and efficient. I hated to leave Ken Grody in Buena Park, but have found a new place to trust with my Edge. Thanks for your superior service!
5/7/2019
Jorge D. VERIFIED CUSTOMER
Great customer service!
Dan is always Great “ He goes the extra mile to take care of customers
5/7/2019
Brian M. VERIFIED CUSTOMER
Bill is the definition of great customer service. An art that is lost these days. Give that man a raise