I thought Ford had good service. I thought I had excellent service with Ford before but today I got charged with something that was not done to my truck. Now I’m wondering what other services I’ve been charged with in the past that have also not been done to my truck. I’m no longer interested in going back for service with Ford anymore.
3/28/2019
Tom C. VERIFIED CUSTOMER
Bill was very personable, polite and knowledgeable. He is the right man in his current position at AV Ford. My truck was finished in one hour for a factory recall as promisised by Bill.
3/28/2019
Raynard P. VERIFIED CUSTOMER
Friendly caring and professionally and pilot. What more is there?
3/28/2019
Maria A. VERIFIED CUSTOMER
I was not satisfied with the service. I went to take my truck for oil change. The rep stated that it need a filter change because it was dirty. When my husband had change it on the weekend. Also my truck was washed twice and was not fully clean and they didn’t even put deodorant. I hate that they see a woman walking in they state everything needs to be changed!!!
3/28/2019
Sandra P. VERIFIED CUSTOMER
Dan was very helpful and informative, explained and answered everything I had questions about. Everything was done fast and professional, the service was outstanding.
3/28/2019
Karen T. VERIFIED CUSTOMER
Great service. Bill has always been very accommodating.
3/27/2019
Tammy H. VERIFIED CUSTOMER
I greatly appreciate good customer service. I would be happy to complete the survey.
3/27/2019
Meg T. VERIFIED CUSTOMER
Bill is great and no complaints.But your mechanics are horrible, for the second time items have been broken or damaged on my car and greasey fingerprints have been left behind on my leather. It's rediculous.
3/27/2019
Douglas C. VERIFIED CUSTOMER
I didn't notice a difference. It still shifts between 5 and 6000 rpms
3/27/2019
Felipe M. VERIFIED CUSTOMER
Five stars , very good service, very good people
3/27/2019
Elvia &. VERIFIED CUSTOMER
I was immediately helped and checked in. And my truck was done in like an hour. Great and speedy service.
3/27/2019
Bruce H. VERIFIED CUSTOMER
I am quite pleased with the service Dan provided. Only time will tell how appropriate all the effort the AV Ford team comes out in the long run. Many “Thank- Yous”
3/27/2019
Kathy M. VERIFIED CUSTOMER
Great job done by Bill and the diesel tech, explained everything to me and came in under budget.
3/26/2019
John G. VERIFIED CUSTOMER
Dan did a great job during my recent service appointment. In fact, he was able to fit in my oil change on the same day as the recall work for my F150. This saved me a return visit. Thanks Dan!
3/25/2019
Bryan C. VERIFIED CUSTOMER
Great service. Dan was very helpful as usual!
3/24/2019
George B. VERIFIED CUSTOMER
I cannot express to you all enough my gratitude for your kindness and generosity. I was overwhelmed as it was totally unexpected. Saying "Thank you" seems to not be enough,but please accept it. I will always remember you and your kindness. And the service was great too! Thank you again!
3/24/2019
Robert M. VERIFIED CUSTOMER
Excellent experience, they were professional and quick at performing the recall on my 14 mustang gt/cs airbag