There wasn't good communication. I had to call to find out what the problem was with the car and I waited 2hours.I was told it would only be an hour. I had to call to find out if the car was finished. They didn't call about that either. Diana Kemp ****-****-xxxx
11/14/2018
Brenda V. VERIFIED CUSTOMER
Wonderful service...would like to clone Bill!
11/13/2018
Nancy S. VERIFIED CUSTOMER
I asked that the tire pressure sensors be reset when my tires were rotated and they were not, and I had to take my van back to you for corrections. This was the third time this has happened.
11/13/2018
Tara G. VERIFIED CUSTOMER
He was courteous and had great communication
11/13/2018
Tammy S. VERIFIED CUSTOMER
Adrian was very professional. It may have took a little bit longer than expected but they kept us up-to-date on everything. Thank you Lancaster ford.????????
11/13/2018
David H. VERIFIED CUSTOMER
Work was done quickly.
11/13/2018
Troy M. VERIFIED CUSTOMER
Jessica is awesome!!
11/12/2018
Cora D. VERIFIED CUSTOMER
Adrian is very helpful he knows his business
11/10/2018
Sam T. VERIFIED CUSTOMER
Cashier was rude. I had asked about a military discount and she said they don’t give them for oil changes. I told her that I was given one last time and the response was “oh he just probably wanted to give a discount.” I’m ok with not have a military discount when it’s NOT been an issue in the past.
11/10/2018
Jazmin R. VERIFIED CUSTOMER
Dan in your service department was absolutely amazing. He was efficient and treated my vehicle as if it was his own. I would definitely recount him personally to all my fellow Ford drivers!
11/9/2018
Michael C. VERIFIED CUSTOMER
First rate, and very professional
11/9/2018
Rosa A. VERIFIED CUSTOMER
Please keep going doing a great work thanks for your help
11/9/2018
Robert G. VERIFIED CUSTOMER
One of the major reasons I chose to bring my vehicle to Antelope Valley Ford rather than a local mechanic was because I needed assistance resetting the drive cycle after the maintenance action was completed. Although I was told that this work would be performed, when I picked up my vehicle the drive cycle reset had not been done. Instead I was told that I could do it myself. I had to request a printout of the drive cycle reset procedure, which consists of ten fairly complex steps, each with very precise sub-steps which quite frankly can only be performed by a trained specialist and specific equipment. I drove 75 miles from my home (twice) to have this work done by a licensed Ford dealership, and will still be unable to pass a smog check without investing more time and money by bringing the truck back to A.V. Ford. I am a dissatisfied customer
11/9/2018
Maria T. VERIFIED CUSTOMER
Bill was very thorough in explaining everything that was going to be done and the time it would take.
11/8/2018
Jerry K. VERIFIED CUSTOMER
He told me what was wrong and how long it would take and the cost I was very satisfied in the way I was treated
11/8/2018
John T. VERIFIED CUSTOMER
Fast and friendly service.
11/8/2018
Maira R. VERIFIED CUSTOMER
I felt that I was not giving much information and I was rushed out of there without much infuriation in regards to the services provided..