William was excellent. Very nice and professional. However, the person who vacuumed the inside of my car could have done a better job.
7/19/2018
Nichole N. VERIFIED CUSTOMER
Dan was so sweet and explained exactly what happend to my car. I hope I get him as my service rep every time I come in.
7/19/2018
William S. VERIFIED CUSTOMER
Great service
7/18/2018
Melinda S. VERIFIED CUSTOMER
Dan does a great job!
7/18/2018
Daniel M. VERIFIED CUSTOMER
Very good service
7/18/2018
Ronald Byron. VERIFIED CUSTOMER
Bill advised every step of the way. It was much appropriated
7/18/2018
Charmia W. VERIFIED CUSTOMER
Bill was truly thank you very much.
7/18/2018
Jenni D. VERIFIED CUSTOMER
Bill is always friendly. Makes me feel comfortable.
7/17/2018
Douglas P. VERIFIED CUSTOMER
Bill has always been your best service writer. I have worked with him for years. I'm a very happy customer.
7/17/2018
Garo P. VERIFIED CUSTOMER
Dan always makes sure I get great service.
7/15/2018
Danielle B. VERIFIED CUSTOMER
Dan took great care of us. We will be back!
7/15/2018
Bob S. VERIFIED CUSTOMER
Very good
7/15/2018
Jim P. VERIFIED CUSTOMER
I was not satisfied because I was not notified of any of the updates my car was ready or day before they let me pick it up and I had to call them to find out that it was ready
7/14/2018
Peter O. VERIFIED CUSTOMER
very good service
7/14/2018
Debra A. VERIFIED CUSTOMER
Bill was awesome.. answered all my questions, informative and called me back promptly. The shuttle service was unacceptable. Bernadette was more concerned about her lunch. She called me at 12:47 to inform me she would be at lunch and would be back at 2 pm. My car was ready and I needed to be shuttled back but told her I would wait until she got back from lunch.
She never called me, so I called Bill and he called me back and got in touch with her. She finally called me around 2:35 and told me they were very busy and it may be closer to 4 pm to be picked up. I told her this was not acceptable. Had to call customer service. Ashley was out as well as Brook I believe. Was hooked up with Jesse who finally arranged Jaun to pick me up. Was picked up after 3:30
Appreciate Jesse’s intervention and Bill’s work ethic. Shuttle service beds to improve.!
7/14/2018
Joseph T. VERIFIED CUSTOMER
It was a very professional relationship I had with the service rep. Bill, and I'm completely satisfied with the work completed, and the price charged.
7/14/2018
Glen S. VERIFIED CUSTOMER
It’s very nice to have brakes, makes the vehicle very valuable. Thank you very much for a job well done, hope it stays that way. Glen S
7/14/2018
Christian A. VERIFIED CUSTOMER
Horrible Horrible service. I have gone to this Ford Dealership 3 times and all 3 times its just bad service. They don't keep you updated on how your car is doing. They call you last minute. They don't think how you having your car at the mechanic shop affects your daily life. They keep you on hold for about 15-20 minutes and after that they still can't direct you to the right person. They were telling me they are short staffed with a certain type of technician and that is was pushing things back. I understand when someone is let go or is on LOA but for it to start to affect the customer is unacceptable. I will rather go to LA and get my car serviced than to continue to use the AV Ford. They treated me better for 30 minutes than and whole 3 trips at AV Ford did. I dont know if its because I look young that they treated me different or what. But this is just bad and horrible service.
7/14/2018
Pamela R. VERIFIED CUSTOMER
The waiting area was clean and noise free really nice to sit and read while my car was being worked on
7/14/2018
Roger D. VERIFIED CUSTOMER
Adrian is an outstanding representative. He has been taking care of my Ford F 150 for many years. He always makes sure you are well informed about your service and there are no surprises.