If Ford chooses to use text service to contact client, Ford employees should respond to clients text, especially if the text sent by Ford states to ask questions by texting giving the impression someone will respond. Respond in a timely manner and don’t just ignore clients text completely.
7/6/2018
Gordon H. VERIFIED CUSTOMER
Thank you, AV Ford, and Bill Sidener for your consistent excellent service.
7/5/2018
Janessa V. VERIFIED CUSTOMER
????
7/5/2018
Nancy L. VERIFIED CUSTOMER
Excellent service
7/4/2018
Martha C. VERIFIED CUSTOMER
Bill is excellent!
7/4/2018
Samantha D. VERIFIED CUSTOMER
Thank you Dan for your kind and excellent service !
7/4/2018
Peggy D. VERIFIED CUSTOMER
Excellent job.
7/3/2018
Ted R. VERIFIED CUSTOMER
Bill in the service Dept was very professional and courteous, the mechanics fixed my issue and I’m very satisfied. Great job guys
Ted R
7/3/2018
Daniel B. VERIFIED CUSTOMER
Once Adrian takes it to the next level. Made my appointment, checked me in and kept me advised every step of the way. PROFESSIONAL ALL THE WAY. THATS WHY I TRUST ADRIAN!!
7/2/2018
Lauri J. VERIFIED CUSTOMER
You’ve had my truck for five days to do very simple maintenance items.
7/2/2018
Melvin W. VERIFIED CUSTOMER
Thank you, the staff were very friendly and professional.
7/1/2018
Judy D. VERIFIED CUSTOMER
l waited for my vehicle and was pleasantly surprised how fast it was done.
7/1/2018
Jim C. VERIFIED CUSTOMER
My wife’s Lincoln was brought in for service two weeks ago today. Three issues were reported when I dropped the car off and one repair was completed. This less than exemplary performance has become the standard with your service department. We’ve been loyal Lincoln customers for over 12 years and two service departments prior to AV Ford and we’ve never felt less satisfied.
6/30/2018
Marceleno L. VERIFIED CUSTOMER
Nice service quality service excelente customer service by Dan
6/30/2018
Ahlexus H. VERIFIED CUSTOMER
Waiting way tOo long
6/30/2018
Esteban C. VERIFIED CUSTOMER
William Sidener was courteous and informative.
6/30/2018
Jose B. VERIFIED CUSTOMER
This was my first time at this dealership and everything was very professional, Tgank you Dan
6/30/2018
David T. VERIFIED CUSTOMER
As always, Dan provided excellent customer service and was very helpful. Dan kept me updated on the status of my vehicle and even searched for me when I didn’t respond to his text message.
Again thank you Dan
6/28/2018
Matt E. VERIFIED CUSTOMER
Very professional and I'm very appreciative thanks for the service