Bill always provides excellent customer service! He is the best and is such an asset to AV Ford!
6/5/2018
Pam G. VERIFIED CUSTOMER
Always good,service even on the occasions I forget to make an appointment
6/3/2018
Peter S. VERIFIED CUSTOMER
Great service
6/3/2018
Gilbert C. VERIFIED CUSTOMER
Parts were replace without asking for my approval. The initial estimate was about a gasket in the intake to stop a leak and turned out to need a new intake and other parts which never were mentioned during the estimate. The estimate was way off from the final price and the parts replaced. I trusted the representative, but I feel like he scammed me. Something I would expect from a hood shop not from a high company like Ford.
6/3/2018
William &. VERIFIED CUSTOMER
Adrian is your best representative. He knew we were leaving for a trip and got you vehicle fixed ASAP. This is why this is our fifth vehicle purchase from your dealership! Thank you
6/3/2018
Aaron S. VERIFIED CUSTOMER
I spent over 600 dollars, could have washed my truck!!! The rest of the service was ok, but the next day I'd too early for a survey. One week would be better to see if there are issues.
6/3/2018
Wendy B. VERIFIED CUSTOMER
Well it took 2 days for you to complete as Bill described to me a 15 minute repair. I have my car back now. I have no idea how you can undo my horrid service experience. My husband suggests at the very least return his phone calls. He left multiple messages for Customer service person Jessica. He’s still waiting. She and Bill have his # on their voice mail.
6/2/2018
Kevin Irene. VERIFIED CUSTOMER
Great service Dan always best. Great customers service. Everything they going to do to my car was explained. Mmm
6/2/2018
Roxann G. VERIFIED CUSTOMER
Thank you.
6/2/2018
David T. VERIFIED CUSTOMER
Dan is great
6/2/2018
Edward F. VERIFIED CUSTOMER
The gentleman who helped me did fine. But, this is the only dealership service department I have been to where I have to park my car outside and go inside to get someone to help me. Then when I went inside 5 of us customers were all waiting to be helped by the same gentleman while the other wasn’t helping any customers. That just made no sense to me and it made it take much longer than it should to get my car checked in and service started.
Plus, your WiFi doesn’t work at all.
6/2/2018
Brian B. VERIFIED CUSTOMER
Love my ford service team
6/2/2018
Gordon H. VERIFIED CUSTOMER
Bill did a great job and taking care of my needs
6/1/2018
Chere P. VERIFIED CUSTOMER
I always request Bill he has always provided excellent! customer service keep the good work and guarantee services
6/1/2018
Gary P. VERIFIED CUSTOMER
I was pleasantly surprised when I took my son's truck in for an oil change. I casually mentioned to Adrian that I had to take my Lincoln back to Galpin for a recall issue. He said you can just bring it here. I did just that and he got me in and out in probably less than a half hour. So much easier. He seems to be a very knowledgeable and friendly guy.
6/1/2018
Howard S. VERIFIED CUSTOMER
Bill is very helpful
6/1/2018
Brandon F. VERIFIED CUSTOMER
We weren’t called before the repairs were done. We’re on our 3rd battery and now a new alternator. We haven’t had the car for 4 years. Disappointed!!
5/31/2018
Keith W. VERIFIED CUSTOMER
Very attentive service~
5/31/2018
Alberto A. VERIFIED CUSTOMER
Nothing wrong with the way he treated me. Very nice guy looks like he is very Experienced very respectful. He is someone who I would love to work with again. I’m just upset they didn’t fix my truck. But they are trying to help me and that is what’s important. Sometimes things don’t go right! we are only human. I’m coming back Monday we can try again. But I will always come back to you guys. Thanks for everything see you Monday. GOD BLESS????????
5/31/2018
Denny V. VERIFIED CUSTOMER
Bill has been great. Remembers my name and why I’m there. However he told me it would be done in an hour and frankly it should have been but it ended up being 3.5 hours. I would have taken the shuttle home so I could work if I had known that. All they were doing was confirming my check engine light was because of a faulty charge cord and checking a tire that keeps going low. I was there at 8:15. Should not have taken that long.