William Sidener my service representative did a good job keeping me in touch on my vehicle status, and going over my vehicle inspection with me when my vehicle was done.
Had only one small issues with the person who did the vehicle inspection on my vehicle. When he check my windshield wipers/wiper fluid He did not dry my windshield when he was done cause the water to dry and spot up my front windshield.
William Sidener made it right by getting some window cleaner and paper towels to clean my windshield.
Thank you
Philip R
2/22/2018
Larry N. VERIFIED CUSTOMER
He was very helpful and everything job fixed Same day.
2/22/2018
Mary Ann. VERIFIED CUSTOMER
Was very concerned about the brakes grinding sometime. Sofar I don't hear that anymore.
2/21/2018
Bill H. VERIFIED CUSTOMER
Bill wasn't able to get my truck repaired in a timely manner but he did get it fixed good enough to get me back home. I truly appreciate all of Bill's help.
2/21/2018
Susan K. VERIFIED CUSTOMER
Would have appreciated a run thru the car wash as Provided at other Ford dealer service centers. Overall experience and process was great
2/21/2018
Stephanie J. VERIFIED CUSTOMER
William was so nice and courteous he also has a funny personality it was nice to get a little laughter in on such a busy day..It was pleasure to have him as my service guy.
2/21/2018
Regina Holcombe. VERIFIED CUSTOMER
Dan was great. He’s my new service advisor
2/21/2018
Lauren D. VERIFIED CUSTOMER
Dan was great and so was the woman who checked us out. Thanks a lot
2/21/2018
Randy N. VERIFIED CUSTOMER
Great service!
2/21/2018
Vicki B. VERIFIED CUSTOMER
Quick and professional. Thanks Bill see you next time.
2/20/2018
Michilene M. VERIFIED CUSTOMER
As always, Bill was very helpful, considerate and efficient..I’m grateful that he was able to have my car fixed today. I appreciate knowing my car is in capable hands.. This car is essential for transporting my husband long distances (170’miles round trip) to dr appts.and hospitals. I don’t have a backup vehicle, and this car has a particularly smooth ride- very important since my husband ( a Vietnam vet) has a bad hip and degenerative spine.
2/20/2018
Santos M. VERIFIED CUSTOMER
Good customer service
2/20/2018
Mario R. VERIFIED CUSTOMER
I informed Dan that the brakes on my vehicle were squeaking when stopping, his reply was that its normal and gave me excuses that Ford is using different brakes and that they will squeak. I've never heard such a thing and just felt issue was ignored instead of brakes being inspected to make sure that they are in good working order.
2/18/2018
Arjen P. VERIFIED CUSTOMER
Awesome service and best of all no waiting!
2/18/2018
Chris B. VERIFIED CUSTOMER
Car had damage to front spoiler, which is being forward to supervision now. Also car was absolutely filthy. I did receive phone message the day before pick up that they were planning on washing car around 0900, but I had planned on arriving just after 0700 from Las Vegas and had texted them to not wash. Understand due to freezing temps that it could not be washed that morning, but the car was there for almost 2 weeks and after it had been rained on it could of been washed. It had what looked like bird dropping on passenger quarter panel that I had to work out.
2/17/2018
Vanessa R. VERIFIED CUSTOMER
AV Ford always adds on extra services the your vehicles don’t need.
2/17/2018
Don &. VERIFIED CUSTOMER
Adrian is awesome
2/17/2018
Jessica B. VERIFIED CUSTOMER
Josh did a great job on my oil change! He was quick and thorough. Josh also changed a broken lug nut for me without making my apportionment any longer. Everyone in the fleet area is great! They are always very accommodating and friendly! I won’t take my vehicle anywhere else!