Matt was very helpful, polite, friendly and professional. He helped save me time and money
7/26/2019
Jessica M. VERIFIED CUSTOMER
Thanks for the courteous professionalism Becca!
7/25/2019
Marcia S. VERIFIED CUSTOMER
Everything was great except the seating in the lounge area. Please replace or add some seating with firm seats and pieces that one can touch the floor with one's feet. The pieces you have are very soft, too wide in the seat area, etc. so I always have a backache when I leave there. I suspect other customers do too. Everyone waiting there today was slumped down in very uncomfortable positions or laying on it to sleep. Better seating would be so helpful! Thank you.
7/25/2019
Delmar Y. VERIFIED CUSTOMER
We always get the best service!
7/25/2019
Debbie N. VERIFIED CUSTOMER
I don’t usually have to wait as long as I did today. My low tire pressure light came on and I stopped in with my vehicle around 1:30 and it wasn’t ready for me to pick up until almost 6pm.
7/25/2019
Frances I. VERIFIED CUSTOMER
I have always had my cars well cared for at Little Apple. You make sure my car will be safe on long trips. The service department informs me when new tires are required, so I am safe. Thank you!
7/25/2019
Matthew T. VERIFIED CUSTOMER
It took over 6 hours to get an oil change done. The person in charge of the text message system never replied to me until after I called in to check in on the status of my vehicle. 3rd bad experience in a row
7/25/2019
Susanne A. VERIFIED CUSTOMER
The staff at Little Apple Toyota are always professional, knowledgeable, helpful, and thorough.
Thanks!!!
7/24/2019
Kim M. VERIFIED CUSTOMER
I didn't expect a tire rotation and service wash to take in excess of 7 hours.
7/24/2019
Brent F. VERIFIED CUSTOMER
Appreciate the prompt service without having an appointment. Thanks
7/24/2019
Bob H. VERIFIED CUSTOMER
Great job, thank you
7/24/2019
Roger E. VERIFIED CUSTOMER
Good Job.
7/23/2019
David M. VERIFIED CUSTOMER
Becca did an excellent job. Great customer service.
7/22/2019
Asia B. VERIFIED CUSTOMER
I came in for a oil change, tire rotation and balance. I had a appointment at 3:15 for these services. I didn’t leave into 5:30, I was fine with that because I needed it done, after everything was finish, they told me they forgot to tell them I wanted a balance even though I asked for one. I get in my car and it’s still saying maintenance Required which makes me feel like I may not have gotten a oil change but was charged for one. The women that came out and fixed it was very helpful. My maintenance required continue to come on and off. She told me to come back if it does but I live on fort Riley and don’t feel like I should have to keep coming back for them to fix something that should have gotten fixed the day I got my service. Probably won’t be coming back, I may just try firestone from now on, until I find another Toyota dealership.
7/21/2019
Marilyn S. VERIFIED CUSTOMER
Always helpful and friendly staff. Trust worthy on my vehicle maintenance!
7/21/2019
Angela P. VERIFIED CUSTOMER
Took almost an hour and a half, resets were not completely done and or back to original state. Cabin filter was given to me again ( second time). In my opinion if the cabin filter is part of the 10,000 mile maintenance visit even if it doesn't need it change it anyway. Same thing happened with my last car. I've owned 3 Toyota and not sure if I've had a good service visit yet. Are all the dealership service centers run the same? I may have to go to a different one to find out. Shouldn't overbook appointments then short change someone. I live an hour away and my time is worth something.
7/21/2019
Saugata D. VERIFIED CUSTOMER
Becca., is amazing in taking care of our cars whenever we went.
We are moving from Manhattan to San Antonio and hope we find a similar agent
Dedicated and always helpful like Becca.
7/20/2019
Christine R. VERIFIED CUSTOMER
I brought my vehicle in for a scheduled transmission fluid change and airbag recall. When checking in at 9:30 a.m., I specifically stated it should ONLY be the transmission fluid, and asked if the technicians could look at my sliding doors due to opening/closing issues. I was told it should take a few hours. By 3:00 p.m., I had not heard from anyone so called for an update. I was told the main work was complete, but the doors were still being diagnosed. After two-three more non-updates by 5:00 p.m., I returned to the shop to wait for my vehicle. At 5:15, I was told it was done and the what the issue was. When checking out, I found out that the transmission fluid was NOT changed, but that an oil change had been performed. We had just had our oil changed within the past two weeks with brand specific oil. I was rescheduled for the transmission fluid, and when my husband called the shop, we were given a credit to compensate for the oil we had recently put in.
7/20/2019
Trent K. VERIFIED CUSTOMER
We live two hours away so I scheduled this oil change/tire rotation appointment two weeks in advance. We were happy with the work done, but disappointed that it took an hour and forty minutes to complete.