No documentation of damage for insurance claim. Poor follow through.
7/13/2019
Tom N. VERIFIED CUSTOMER
We appreciate you fitting us in without an appointment you service was much better than the 2 Toyota dealers we contacted in Denver. Their service department was rude and condescending. They considered us new customers and said the first appointment was 2 weeks away
7/13/2019
David L. VERIFIED CUSTOMER
Vic is THE best!
7/13/2019
Sally R. VERIFIED CUSTOMER
Timely and professional
7/13/2019
Sara H. VERIFIED CUSTOMER
Vic has been my go to for years! He’s always friendly, smiling and very helpful in explaining the details of the service! He’s a real asset to the service department! Keeps me coming back, every time!!
7/12/2019
Wendy S. VERIFIED CUSTOMER
Vic always does an outstanding job! He is a pleasure to work with.
7/12/2019
Coty W. VERIFIED CUSTOMER
Matt was great! Thank you!
7/12/2019
George D. VERIFIED CUSTOMER
I was totally satisfied with the service I received.it was quick and professional.
7/12/2019
Harold R. VERIFIED CUSTOMER
Very happy with the service and the timely manner it was done.
7/12/2019
Candra G. VERIFIED CUSTOMER
We made an appointment a week in advance for simple log and tire rotation.However when we arrived the lady working at service desk was very snotty and not welcoming whatsoever. She said we were down to drop our car which was wrong. We drove from Council Grove and we were to wait for the car. Very snotty she informed me it would be at least 2 hours. And that was doing me a favor. The whole 1st experience was this way. She shouted our name and I signed paperwork to leave and I had to ask were car was parked. She said right outside the doors. Well it was halfway across the lot. When we got there and got in there was a half drank cup of water left in it. I don’t normally complain. But I was in the new and used car buisness for 20 years and found the dealership atrocious. It honestly started on the sales floor. Thank you for the opportunity to give feedback. I can say we had always did buisness with Sharp before now and we’re very please. We wanted to try you guys simple because you were closer.
7/11/2019
Christopher M. VERIFIED CUSTOMER
I was not impressed with the efficiency and value of my time during this service trip as it took 90 min to complete just a tire rotation and inspection (no oil change). I had a scheduled appointment, not a drop off fit me in as time allows. I don’t think it should take anywhere near the length of time to complete that routine servicing.
7/11/2019
James J. VERIFIED CUSTOMER
I made my appointment over the Internet. When I entered the service building, your service agents made me feel like a second class citizen, and she continued to ensure me I would be put at the bottom of the list which I was. If I want to be treated like an idiot because I use the online service scheduling as advised by the telephone message, I will be sure to come to come back to Little Apple Toyota Honda. Otherwise, I do not ever plan to be as insulted as I was today. Thank you.
7/11/2019
Cindy L. VERIFIED CUSTOMER
Everyone there always takes wonderful care of me and my car, and I thank all involved very much!
7/11/2019
Becky W. VERIFIED CUSTOMER
I have always been very happy with Vic and the service at Little Apple Toyota Honda Service Dept. I appreciate the attention to my car, communication skills, and optional transportation! Kudos for a job continually well done!
7/10/2019
Debbie L. VERIFIED CUSTOMER
I had rodent damage to my vehicle and when I called the service department and they were able to work me into their schedule. When I brought my vehicle in they were able to complete the repairs in the same day. Vic is always very helpful and lets me know exactly what is being done to my vehicle. The Little Apple Service Department is top notch and I would recommend them to anyone. Great job!!!
7/10/2019
Jeff S. VERIFIED CUSTOMER
Excellent
7/10/2019
Sue Ann. VERIFIED CUSTOMER
I have no comment.
7/9/2019
Randal T. VERIFIED CUSTOMER
No complaints
7/9/2019
Blair K. VERIFIED CUSTOMER
Matt went above and beyond to find me a great deal and interpret my lack of terminology when it comes to cars. I have become very loyal to this dealership.