Little Apple Toyota Service has had more customers than maintenance technicians making the waiting time longer but it's worth it. I was loyal to this location in the past during my husband's station @ Ft. Riley and will continue to be upon our return. The customer service representatives are honest, straightforward, and I enjoy seeing familiar faces. Thank you for your time and courtesy!!
7/7/2019
Kendra R. VERIFIED CUSTOMER
Vic was super great!!!
7/7/2019
Jack W. VERIFIED CUSTOMER
Service was done as requested. I received a text message as well as a phone call when it was done.
7/6/2019
Josh C. VERIFIED CUSTOMER
was in for service earlier today for my 10000 mi inspection and asked to have the service department replace my battery terminals with supplied battery terminals and crimp on new lugs to the battery cables, removing the stock Toyota connections. I was quoted about $60 in labor and charged for about $80 but I understand sometimes things take longer than expected and was fine with it. However when I returned home the workmanship I found was unacceptable. The ground side was completed correctly with a brand new soldered lug and looked fine. The positive side of the battery was another story. Instead of cutting and replacing the lug as was done on the negative side, the technician bent, drilled out and cut through the OEM connector. Another connector on the positive side had been cut through and the wire was hanging by a few strands.
Overall I ended up paying $105 for something that I had to service as soon as I got home. In addition I'm not sure why one side of the battery cables seems to be done correctly and the other side seems to be a hack job or how it was allowed out of the shop with that level of workmanship.
7/6/2019
Marc G. VERIFIED CUSTOMER
As always, everything with my vehicle was perfect. But it would be nice if when the person driving gets out that they put the seat back.
7/6/2019
Lorna C. VERIFIED CUSTOMER
I did not expect service to take over 1.5 hours tbough! Will verify next time...
7/4/2019
Kristen R. VERIFIED CUSTOMER
Service and sales have been amazing to me! Becca and samantha have been amazing in working with ne on vehicle issues and rentals if needed. I will never take my vehicle.anywhere else!
7/3/2019
Robert B. VERIFIED CUSTOMER
Very friendly and good price
7/3/2019
Thomas M. VERIFIED CUSTOMER
Excellent service
7/3/2019
Tim K. VERIFIED CUSTOMER
Best start to finish vehicle service I've ever had. Thanks Matt for everything. Will be a repeat customer without a doubt... outstanding service center.
7/3/2019
Bruce B. VERIFIED CUSTOMER
Vic needs a raise! Excellent customer service.
7/3/2019
Carol C. VERIFIED CUSTOMER
They always do a good job
7/3/2019
Eric P. VERIFIED CUSTOMER
Superior service.
7/3/2019
Riley G. VERIFIED CUSTOMER
Had an appointment for an oil change and t/r. Took about 9 hours to get my car back. After picking it up, it had a strong odor or chemical fumes in the car. Not happy with the service today.
7/2/2019
David H. VERIFIED CUSTOMER
The service at Little Apple was good!
7/2/2019
Amanda M. VERIFIED CUSTOMER
Great customer service. Becca kept me updated every step of the way with repairs made to my car. Will definitely recommend to friends and family in need of car services. Thank you!