I liked that they kept me informed about what was going on with my truck.
7/12/2018
Catherine B. VERIFIED CUSTOMER
Thanks, David, for getting car back so quickly since we needed it for out of town trip next day. You were able to make repairs so that we experienced no delay in travel plan. We appreciate It! Catherine B
7/11/2018
Raquel C. VERIFIED CUSTOMER
Want to thank so very much. Fast, reliable service.
7/11/2018
Russell S. VERIFIED CUSTOMER
Well, this was Serra’s 2nd chance to prove their service and you failed. Last time I sat for 4 hours waiting on a simple oil change. This time I asked and was told an hour to haour and a half. No problem. Then after 2 hours passed my truck still hadn’t been touched. So finally I got my truck back after 3 1/2 hours. Not once did anyone check on me or even offer to get me a water or soda for my time. Then after watching everyone go to lunch, I had to miss lunch because I was still waiting. I got there at 10:10 and didn’t leave until 1:30. Absolutely unacceptable for an oil change and tire rotation. Especially after being told it would take half that time. There is definitely no service after the sell. Serra wants your business but do want so much to keep it.
Luckily Tim was able to have the charge waived. Appreciate him for that. However, it doesn’t give me back the hours I wasted being made to wait.
I am in Sales/Service and If I treated my customers like that i would have any.
7/11/2018
Anita P. VERIFIED CUSTOMER
Excellent
7/11/2018
Patricia H. VERIFIED CUSTOMER
Did great as always thanks
7/10/2018
Michael C. VERIFIED CUSTOMER
Excellent service! Very pleased!
7/10/2018
Gregory T. VERIFIED CUSTOMER
My experience today was quite disappointing. I had scheduled an online express oil change and was there 3/1.2 hours. I sure hope this doesn't happen on a regular basis.
7/10/2018
Chris T. VERIFIED CUSTOMER
Tim worked very hard with me to get my car in and fixed. I have never experienced the level of customer service from any other dealership. Tim went above and beyond for me and I greatly appreciate it, especially being a single father. Please make sure Tim knows that he and his team are hands down the BEST!
Very Respectfully,
Christian Torres
Cell: ****-****-xxxx
7/7/2018
Pat S. VERIFIED CUSTOMER
I was extremely pleased with the service and with the courteous and friendly
Treatment I had.
I would certainly recommend your services to ..other customers
7/7/2018
Michael B. VERIFIED CUSTOMER
I loved how quickly they had my car ready. I have two Chevys. David will take care of both of them in the future!!!
7/7/2018
Zach M. VERIFIED CUSTOMER
My truck was there for 2 weeks before it was fixed then when I went to pick it up my driver side door was scratched and dented then went to the body shop for another week. I was also told it would be ready on a certain date multiple times and it was not ready on those dates.
7/7/2018
John C. VERIFIED CUSTOMER
The service was excellent as always. Thanks
7/7/2018
David C. VERIFIED CUSTOMER
Solved the problem!
7/6/2018
Adrian D. VERIFIED CUSTOMER
Johnny chenault and Angela Wilson was great as always
7/5/2018
Leroy B. VERIFIED CUSTOMER
I asked John how long it would take to get my battery changed, he said about 2 hours, I told him ok cause I needed to get to work, John offered to take me to work in Millington,I had to turn the ride down because you would have been closed when I got off and that I would have no way to get my truck. I believe he went above and beyond to take care of me. My truck was ready to go right at 2 hours
7/5/2018
Paula T. VERIFIED CUSTOMER
John was great! Thanks for taking care of my vehicle ????????
7/4/2018
Mona R. VERIFIED CUSTOMER
It took 4 hrs to get work done, but afterwards the service was good. Mr john Rant kept me informed when it was time for my service work to be done so that helped.
7/4/2018
Kenneth W. VERIFIED CUSTOMER
I see that Serra has improved their service and customer relations. It is about time you started placing customers satisfaction ahead not profit. Keep it up and I will probably start coming back to your dealership
7/3/2018
Lance M. VERIFIED CUSTOMER
I felt repair took too long. For this problem, I would have been out a car 2 days, 3 max. I was without car 5 days. I did call my shop, gateway, when it was power steering only acting up. They advised it would need to be handled by dealer since programming is involved. When it come to light it was alternstor, they probably could have fixed it and sooner than 5 days. The car is performing better so you did property fix it. Downtime was too long.