I appreciated suggestions for upcoming fluid changes. Overall great service. Thank you
6/15/2018
Harry A. VERIFIED CUSTOMER
David is very courteous and professional. He is an asset to your service department.
6/15/2018
John A. VERIFIED CUSTOMER
Issue with truck was not resolved. Was told to take truck home and if issue happens again then I am supposed to drive it right then to dealership. Also my invoice does not correspond with what I was told in person. I need issue resolved. It is dangerous to drive my truck whenever I am on interstate and the reduced engine power comes on indicating stabilitrack and everyone around me is still doing 70mph. My invoice says no codes were found but in person I was told a code was pulled up and it was a code they had never seen before. I was told that code was co246.
6/15/2018
Bruce N. VERIFIED CUSTOMER
Johnny did a great job in solving the problem with my truck. It was also given a bumper to bumber inspection and resolved other issues that were discovered. I now feel more confident about driving it without being afraid it will break down on me while I'm out and about. He did an outstanding job. Lana Northrup
6/15/2018
Judy B. VERIFIED CUSTOMER
Everyone was nice and helpful.
6/15/2018
Cynthia P. VERIFIED CUSTOMER
David is always nice so is all the team. Will stay with this dealership
6/14/2018
Ben P. VERIFIED CUSTOMER
Kept me informed thought the service. I would use this service again. Thanks!!
6/14/2018
Randy T. VERIFIED CUSTOMER
Angela is absolutely the best! Legendary customer service!!!
6/14/2018
Lori P. VERIFIED CUSTOMER
Thank you for keeping me up to date, matching the competition’s prices and getting everything handled so quickly.
6/14/2018
Robert C. VERIFIED CUSTOMER
P. Choate
6/13/2018
Jean H. VERIFIED CUSTOMER
Everyone I spoke with was very pleasant and helpful.
6/13/2018
Howard L. VERIFIED CUSTOMER
Very disconcerting that we had to bring our vehicle back in for the same problem with an additional charge of over $500. Did not fix our A:C the first time around and we got to pay $500 more for lousy service! Probably will not return to Serra for service. I was told by an individual that I could have gotten it fixed for much less at Performance Tires. That is probably where I will take my vehicle in the future.
6/13/2018
Arthur J. VERIFIED CUSTOMER
Johnny was awesome! You guys did an outstanding job! Thanks!!!
6/13/2018
Alton W. VERIFIED CUSTOMER
Mr. David Lane was very helpful and always kept us updated on the progress of our vehicle.
6/12/2018
Christopher J. VERIFIED CUSTOMER
He was very helpful and kind to me!I was please with the service
6/12/2018
Constance M. VERIFIED CUSTOMER
Thank you for getting my car ready for summer.
6/11/2018
Cynthia H. VERIFIED CUSTOMER
Johnny was absolutely the best and I have dealt with over 12 dealerships. His service was impeccable!!!!! Very welcoming and also handsome
6/10/2018
Bernard K. VERIFIED CUSTOMER
Great job as always
6/10/2018
Shantel S. VERIFIED CUSTOMER
The wait time is HORRIBLE! I got there at 8:30am and my car was not seen until after 11:30. The service writer did not keep me updated on how long it will take. All I needed was a simple oil change and was not advised how long it would be or why it was taking so long. I am truly thinking of no longer coming here and just take my car to gateway. Each time the wait is so long and they do not update you on how long it will be. I only like working with Johnny. The female I had today just didn’t seem to care. The texting service is not helpful either. It doesn’t really serve a purpose and you can’t respond on it or get a reply. I’ll think long and hard before coming back.
6/10/2018
Christa P. VERIFIED CUSTOMER
Service was ok, they forgot to reset notice inside the car. Every time I bring this car in there is always something major wrong with it. Same with my previous Chevy. I doubt that my next car will be a Chevy. I could have bought a brand new car with what I have had to pay in repairs.