David Lane is the greatest. He cares more about the customer than he does about anything else… I am so proud to have brought my car to you
6/6/2018
Travis R. VERIFIED CUSTOMER
Johnny was very helpful and provided great customer service.
6/5/2018
Michael M. VERIFIED CUSTOMER
Had transmission flush, front and rear differential fluid change, transfer case serviced, oil change, and tires rotated.
while driving home, vehicle shifted hard into next gear. I checked transmission fluid per the owners manual and fluid level read low. It was below the cold range even with fluid temperature very near the hot range.
Had to return vehicle to have transmission fluid topped off, which is a 52 mile round trip and having to wait another 3.5 hours for the correction and to check out a loud clank I experienced when using four wheel drive after the service was initially done.
6/4/2018
James E. VERIFIED CUSTOMER
Me tant was terrific just took guitar a bit longer than I expected to finish jobso I was not totally. Satisfied but service person mr tant couldn’t have been any better
6/3/2018
Ron T. VERIFIED CUSTOMER
Very fast service! I will be back!
6/3/2018
Michael M. VERIFIED CUSTOMER
I sent a email to Paul Householder about Johnny,s help as well as Tin Tant. Both were great and super nice and professional. I love Serra. Thank you. Michael M
6/3/2018
Chad M. VERIFIED CUSTOMER
David was very helpful and answered all my questions. Extremely pleased
6/3/2018
Terry J. VERIFIED CUSTOMER
Very helpful service ..
6/2/2018
Glenda T. VERIFIED CUSTOMER
Work was done in a timely manner, everyone was very friendly. I will definitely be back in the future.
6/2/2018
Paul S. VERIFIED CUSTOMER
Why did it take 2 hours and 45 minutes to get an oil change and tire rotation on my Chevy Colorado? That said, why does your service department refuse to schedule appointments for routine service like this? This is absurd. I took time off of work to be there. You act like my time isn't worth anything. I look forward to your reply.
Paul S
6/2/2018
Howard L. VERIFIED CUSTOMER
My wife is actually the one who brought the Traverse to the dealer for A/C service and it took over five hours to determine the issue with the A/C. That seems to be an excessive amount of time to me. We were leaving the next day to go on vacation so Johnny promised that it would be Taft first thing the next morning and it was.
6/2/2018
Roy C. VERIFIED CUSTOMER
Good job to all of the team very nice people
6/2/2018
Paul O. VERIFIED CUSTOMER
Despite several personnel issues (others, not Michael) he got the job done right and in a reasonable time frame.
6/1/2018
Emily H. VERIFIED CUSTOMER
Very courteous and professional young man.
6/1/2018
George H. VERIFIED CUSTOMER
I’ll be back.
6/1/2018
Jon A. VERIFIED CUSTOMER
David took great care of me and so did all the service staff at Serra Chevrolet!