Satisfied with service but 3 hrs & 20 minuets is way to long to wait for an oil change & tire rotation. I arrived at 6:55 before doors were opened & drove out at 10:20.
3/16/2018
Keena F. VERIFIED CUSTOMER
Great job
3/16/2018
Perdido B. VERIFIED CUSTOMER
Savannah was excellent. I was informed and kept up to speed on the services being done to my car. She is a consummate professional. As such, she deserves a pay raise or xash bonus.
3/16/2018
Mark F. VERIFIED CUSTOMER
I haven't been to Serra in a long time for service. I was well pleased by my experience and you will be seeing more of me.
3/15/2018
Connie B. VERIFIED CUSTOMER
Savannah was an awesome service rep!
She was patient and kind.
The addition of the greeter is a great idea. The
young man was directing traffic and allowing the
service reps to write up customers.
3/15/2018
Monte M. VERIFIED CUSTOMER
Johnny was great
3/15/2018
Betty S. VERIFIED CUSTOMER
job wel done! courteous, friendy and done in a timely manner
3/15/2018
Terry M. VERIFIED CUSTOMER
Johnny was great.
3/15/2018
Calvin M. VERIFIED CUSTOMER
I hope that you can find my wheel cover for my truck.
3/14/2018
Sherry M. VERIFIED CUSTOMER
The only concern is that our vehicle is barely a year old and the windshield washer does not work. Was told it would cost $119 just to check it out to determine the problem. After paying $50,000 in cash for a vehicle it seems this would be a minor problem that should be taken care of without charge.
3/14/2018
Arnold P. VERIFIED CUSTOMER
Very pleased, everyone was courteous, and I was in and out very timely. Thank you
3/14/2018
Lauran S. VERIFIED CUSTOMER
When I arrived for my appointment, I realized the lady I had talked to the previous Friday, never actually scheduled my appointment. I have 2 small children, so it is very important for me to not have to be waiting for More than an hour for a routine oil change. John was fantastic and did what he could to get me in and out, but I was stil there almost 2 hours. John gave me his personal line to contact from now on, but after knowing the value of an appointment, I’m not sure I will be back.
3/14/2018
James W. VERIFIED CUSTOMER
Michael was very helpful
3/14/2018
Bill M. VERIFIED CUSTOMER
Everyone was polite and professional.
3/14/2018
John E. VERIFIED CUSTOMER
Mr. Cox was extremely understanding of my situation. He was very helpful and kept me in the loop as the repairs were being made. Completely professional! Thanks,
John E
3/14/2018
Earl V. VERIFIED CUSTOMER
Like being able to receive updates on progress through text. That made things much more simple. Not always easy to make a call from Work about personal business. Good courteous staff and helpful. Thanks for doing a great job and in a timely manner. So far every experience with Serra ,in Bartlet and Jackson, has been the best of any car dealerships period. Thanks again!!!!
3/13/2018
Darren H. VERIFIED CUSTOMER
need to work on greeting people as they come in.i was there a good 5 mins. before anyone acknowledged I was there. a simple hello would go a long way as far as I'm concerned.
3/13/2018
Timberlyn B. VERIFIED CUSTOMER
I arrived at 8:30 am and didn’t get my vehicle checked in until 9:00am. During peep times or when it’s busy, they should have more than 2 people checking people in and out. I had to leave my vehicle but it was ready 2 hours later within the expected finish time so I appreciate that.
3/13/2018
Andrew M. VERIFIED CUSTOMER
****-****-xxxx. I’ll be happy to explain.
3/13/2018
Jason F. VERIFIED CUSTOMER
Johnny always does a great job! I am highly satisfied every time