She kept me informed on the progress of my car. She helped to ensure that I had reliable transportation while my car was being serviced.
3/6/2018
Rhonda S. VERIFIED CUSTOMER
Very pleased. With everything
Thanks Job well done
3/6/2018
Mark Or. VERIFIED CUSTOMER
The scheduled maintenance was preformed at your dealership in a timely manor I felt it was done bye a certified ASE MACHINIC that would uphold the factory warranty. Johnny was very polite An kept me informed about my 2015 Chevrolet 1500 Silverado.
3/6/2018
James H. VERIFIED CUSTOMER
Savanna and the technician that worked on my car did an excellent job. I was very pleased with the service I received from them.
3/6/2018
Kenneth H. VERIFIED CUSTOMER
Took 2 1/2 to get oil change
3/6/2018
Michael M. VERIFIED CUSTOMER
Even though I didn’t have an appointment, they were able to get me in and get everything take care of. I’ll be back for the next service as well.
3/5/2018
Holly G. VERIFIED CUSTOMER
This is by far THE WORST Chevy dealership I have ever been to. This was our second time here, only came back because we have two free oil changes and it is the closest one to where we currently live.
If anyone actually cares and wants more detail call me ****-****-xxxx
3/5/2018
Bernie J. VERIFIED CUSTOMER
the payment of the service should be handled by someone else. The customer is left waiting while the advisor checks in another customer.
3/4/2018
John R. VERIFIED CUSTOMER
Yes, Michael took the time to explain everything for me today. I felt confident I was getting all the right service for my vehicle.
Thank you
3/4/2018
Kevin G. VERIFIED CUSTOMER
Rachel was really nice!! Very imformative. She kept me informed every step of the way!
3/4/2018
Brianna S. VERIFIED CUSTOMER
I’ve had bad past experiences before- but Savannah completely changed my mind. She was friendly and helpful!
3/4/2018
Louis P. VERIFIED CUSTOMER
The wrong oil was put in my car, and had to get corrected
3/4/2018
John R. VERIFIED CUSTOMER
Service provided was professional and courteous
3/4/2018
Monica P. VERIFIED CUSTOMER
Johnny was very nice and explained everything to me!
3/3/2018
Katie S. VERIFIED CUSTOMER
I was satisfied with the customer service and oil change done by Tim Tate. I will be back to see him most definitely. Thank you. No complaints.
3/3/2018
Robert Y. VERIFIED CUSTOMER
Yes I was but when I got my car back you took off my windshield wipers and never put the whole thing back on there still off the car I would like to bring it back in tomorrow which will be Saturday to get them put back on
3/3/2018
Donald D. VERIFIED CUSTOMER
Michael seems very unprofessional and lacks training in many ways. I scheduled my appointment for 7 a.m,took him until 7:40 just to get me checked into the system. Then he sent me the text to help pro use updates on vehicle,I text 3 times during the day and never got a response at all. Finally I called at 2:45p.m,and my vehicle hadn't even been looked at yet,Michael had promised my vehicle to be ready at 6p.m that day? I had to speak with service manager to get this issue handled. I show up at 5:30p.m to pick up my vehicle,Michael cannot find my keys,takes 20 mins to finally locate them,then has no apology or anything for the poor unsatisfactory service. I will not return to Serra for service ever again,and will not refer anyone to Serra from or through my shop.