Johnny is an excellent service advisor. Always helpful and makes sure I am happy before I leave. The best I have ever had at Serra Chevrolet and I have been coming since I bought my Tahoe in 2004. He is a great asset to your company! Thank you, Heather Chastain
12/2/2017
Henry J. VERIFIED CUSTOMER
Excellent service and communication as usual. I enjoy dealing with true professionals.
12/1/2017
Andre P. VERIFIED CUSTOMER
I'm not saying that I had a bad experience or will give any negativity. I'm only saying there a re a few things that could been tightened up to make the experience better. Small things like a better greeting and friendly sales associates. I walked your lot while my car was being serviced and no one asked if I needed and assistance until they saw me driving off, in a certain type of vehicle.
12/1/2017
Glenda C. VERIFIED CUSTOMER
Friendly and kind - asked what I needed and did not try to pressure me into anything else. Used my coupon and it helped with the total bill. Called and kept me updated on car. Very organized and good customer.
Service.
12/1/2017
John W. VERIFIED CUSTOMER
Gabby did a great job keeping me informed on my repairs!!
12/1/2017
Terrill J. VERIFIED CUSTOMER
I described three issues that were not taken care of.
12/1/2017
Charles L. VERIFIED CUSTOMER
Thanks for the warranty work
12/1/2017
Latacha S. VERIFIED CUSTOMER
Develop a system to ensure you greet people in the order they arrived. Increase service speed.
12/1/2017
Shelbi S. VERIFIED CUSTOMER
He always makes sure I am taken care of. He helps me everytime I come in and I enjoy that we now recognize each other. It is rare in this type of industry that an employee builds rapport with the client. He is always very friendly and helpful!
12/1/2017
Kayla C. VERIFIED CUSTOMER
He was great! Thanks for everything!
12/1/2017
Thomas P. VERIFIED CUSTOMER
He was very helpful and seemed very knowledgeable
12/1/2017
William P. VERIFIED CUSTOMER
Great service
12/1/2017
Anquenette J. VERIFIED CUSTOMER
Excellent job and very friendly. Kept me updated on my wait time and car service
11/30/2017
Beverly P. VERIFIED CUSTOMER
Serra Chevrolet is by far the best Dealership I have ever had the pleasure of working with. This is the 2nd vehicle I have purchased and the service department rates a 10 in my book. Thank you Serra!!!!
11/30/2017
Richard B. VERIFIED CUSTOMER
Very professional.
11/30/2017
Mary M. VERIFIED CUSTOMER
Excellent service
11/29/2017
Mark H. VERIFIED CUSTOMER
Well done
11/26/2017
John M. VERIFIED CUSTOMER
Gabrielle provided great service and care
11/26/2017
Susana L. VERIFIED CUSTOMER
The only issue I have I that my oil sticker information was piece of sticker with hand written vehicle mileage when need to have oil change done again. This different from what use to and not sure what to do about next time. I was on my way to Chuck Hutton Chevrolet to get oil change and did not want to go that far and I had always had good service before and this time service fell short of my expectations.
11/26/2017
Christa P. VERIFIED CUSTOMER
Gabby was wonderful. I had a major issue and she had to call me & tell me more bad news. She was friendly, very professional, and hard worker. With people like her, Serra Chevrolet will have many return customers.