I am a bit disappointed with the whole experience. On Saturday at 3:30pm I called to ask if I can bring by Rav4 to fix a leak. Was told to bring in and the service department would be open till 6pm. Reached Longo Toyota by 3:50pm only to be told that they close at 4pm on Saturdays. Kenneth James apologized for the whole thing.
On Monday 7am I went back to get the tire replaced. Kenneth apologized again for the Saturday event. When the job was completed I noticed that the small black cap was missing (tip of air intake vulve). Called Kenneth and he got inside and got a cap. Drove out of the dealership and noticed that the yellow indicator is still on the dashboard. Went back. A gentleman asked which tire had been replaced, pumped more air into that tire and the sign on dashboard had gone away.
I think Toyota can do better!!!
6/8/2021
Chad G. VERIFIED CUSTOMER
Doug is awesome as always! His attention to detail and sense of urgency is appreciated.
6/8/2021
Oscar R. VERIFIED CUSTOMER
Great Service, Chase was very Professional
6/7/2021
Jeannie R. VERIFIED CUSTOMER
Thanks!
6/7/2021
Craig R. VERIFIED CUSTOMER
Service was completed with minimal wait time
6/7/2021
James S. VERIFIED CUSTOMER
Excellent service
6/6/2021
Michael L. VERIFIED CUSTOMER
Simply quality customer service
6/6/2021
Richard C. VERIFIED CUSTOMER
Well Done
6/6/2021
Lorena B. VERIFIED CUSTOMER
Weston did great job
6/6/2021
Amanda N. VERIFIED CUSTOMER
Chase was great. Helpful and friendly.
6/6/2021
Darryl D. VERIFIED CUSTOMER
I'm happy that there's now a Penske dealership in the Dallas area.
I take my Mom's car to Chandler Lexus in Arizona.
6/6/2021
Patrick M. VERIFIED CUSTOMER
Ken was great. Thank you.
6/5/2021
Thomas G. VERIFIED CUSTOMER
Quick Service and did a great job. What more could we ask for?
6/5/2021
RODDY F. VERIFIED CUSTOMER
Great service; very courteous and professional.
6/5/2021
Cynthia M. VERIFIED CUSTOMER
Always a job well done!
6/5/2021
Marco B. VERIFIED CUSTOMER
Great customer experience
6/5/2021
Cheryl P. VERIFIED CUSTOMER
When told that your wait will be 45 minutes to an hour and at an hour the car is not ready, please give the service guest an update on time to be completed.
6/4/2021
Richard W. VERIFIED CUSTOMER
David did great and was extremely professional. Service was super fast! One suggestion - I feel like it would be a nice touch if the vehicles were washed better and vacuumed. Doesn’t need to be an extensive cleaning but would certainly add to the perception of quality and care. Thanks!