I was completely satisfied with the service from Weston. I was not satisfied with the trade appraisal process. The sales person (I believe his name was David..but Weston can confirm) was very forceful with wanting me to come in, and my car was already at the dealership. Then he wanted me to decide if I wanted a new car before providing a trade in value. I advised him that he did not add all the features on my vehicle and he provided a ball park “18 and some change”. It should be clear on the exact amount of my vehicle. I let him know I was interested in leasing a tundra and the approximate payment. He got back to me and said “yeah we won’t be able to do that”. It was very dismissive and he never provided exact numbers. I would encourage to provide more clear and concise numbers and provide better custom service. I would not purchase a vehicle from Longo Toyota however, with Weston customer service I will service my vehicle with him.
5/21/2021
Teresa M. VERIFIED CUSTOMER
Very professional and friendly!
5/21/2021
Rick M. VERIFIED CUSTOMER
Oil change keeps going up not happy
5/20/2021
Binesh B. VERIFIED CUSTOMER
Very friendly, helpful & timely professional support
5/20/2021
Roy M. VERIFIED CUSTOMER
Thanks for keeping my Tacoma running great.
5/20/2021
Raul R. VERIFIED CUSTOMER
Weston had a really great customer service skills, he tried helping me with the issue I presented today even though the issue wasn't fixed, he provided all options for me to try on and I was really pleased for the help he provided
5/20/2021
Darrell D. VERIFIED CUSTOMER
Always exceptional service
5/20/2021
Barron B. VERIFIED CUSTOMER
David was professional, as always, and took care of my needs as I had hoped.
5/20/2021
Eric T. VERIFIED CUSTOMER
David has provided great customer service since I brought my first Tundra in for service in 2018.
5/20/2021
Stacie S. VERIFIED CUSTOMER
Awesome young man! Highly knowledgeable and competent in every regard. As he grows with Toyota I believe he will only enhance his skillset and will continue to be an asset to Longo.
5/20/2021
Robert M. VERIFIED CUSTOMER
Weston is amazing. Every time we see him he gets us in and out with zero issues and with a smile on his face (you can tell even with a mask on LOL)
5/20/2021
Maritza M. VERIFIED CUSTOMER
His lack of knowledge and organizational skills was frustrating, plus he said the gas tank was not replaced and mechanic Bill said it was I don’t know what to believe.
The customer service of Toyota is not what used to be anymore.
5/19/2021
Anthony H. VERIFIED CUSTOMER
Everything went smoothly
5/19/2021
Kristina W. VERIFIED CUSTOMER
Amazing as always! Thank you.
5/19/2021
Jonathan O. VERIFIED CUSTOMER
Great job!
5/19/2021
GARY Y. VERIFIED CUSTOMER
Very professional and customer focused
5/19/2021
Shundra O. VERIFIED CUSTOMER
My husband had a Ceramic Coating put on my car to protect my paint. I told two employees do not wash my car because I have a special coating treatment on the external. When my service was completed I noticed my car had been washed. Was told I would be receiving a call from upper management and I’m still waiting!!! Not a Happy Customer????
5/19/2021
Renee G. VERIFIED CUSTOMER
He was very nice, made conversation and did not try to up sell anything. He answered all my questions and even got us an Uber home because our vehicle had a recall on it that was also going to be taken care of durning our oil change appt.
5/19/2021
Brandie P. VERIFIED CUSTOMER
Weston is a treasure and y’all should do everything possible to keep him on your team forever!