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Real Reviews from VERIFIED CUSTOMERS
Bob R. VERIFIED CUSTOMER
It was a good experience, while I hope to not have my truck in for more than routine maintenance, I look forward to entrusting my truck to Chase again when needed.
4/15/2021
Tammie W. VERIFIED CUSTOMER
Awasome service
4/15/2021
KENDALL G. VERIFIED CUSTOMER
Took way too long
4/15/2021
Susan H. VERIFIED CUSTOMER
Doug was great. He helped me get Lyft rides as I don’t have anyone else who could. He followed up with me when my part was in to make sure I got it replaced which was so helpful! Another great experience at Longo!!
4/14/2021
Natasha P. VERIFIED CUSTOMER
Friendly and courteous. Always treats you like an old friend :)
4/14/2021
Steve R. VERIFIED CUSTOMER
Try to go the extra mile with service has caused an issue that will cost me more money to repair
4/14/2021
Lucian M. VERIFIED CUSTOMER
Felt a genuine interest on helping from Weston.
4/14/2021
Paul W. VERIFIED CUSTOMER
Service advisor was professional
4/14/2021
JEFF F. VERIFIED CUSTOMER
Great Team at Longo. Thanks JEFF F
4/14/2021
Joe C. VERIFIED CUSTOMER
Chase did an outstanding job today. Thanks Jody
4/14/2021
Steve B. VERIFIED CUSTOMER
We like Longo, it’s are new place for service and sale.
4/14/2021
SHAWNA L. VERIFIED CUSTOMER
Weston was great!! He provided me with regular updates on my vehicle and went to bat for me to get me a rental vehicle while the parts to have my vehicle repair were delayed. In addition, the quickness in which my car was completed once the parts arrived was great!! Overall, my experience was good. However - I was slightly disappointed that I had to really push to be given a rental car because of delayed parts getting to the dealership for repair. I had to go back and forth with the service manager and finally had to say that I would take my business elsewhere before I was given a rental free of charge. I would suggest getting a loaner car program at your facility for cases like mine. Toyota McKinney has one and it’s a very nice perk at that dealership for repairs and longer service appointments. Again - Weston was great and my overall experience was good.
4/14/2021
SCOTT C. VERIFIED CUSTOMER
Service manager needs a lesson on customer service and the ability to see the big picture and how to make a bad situation right ... He did not!!! Have owned a Toyota since I was a junior in high school and one of the most disappointing examples of customer service I’ve experienced at any Toyota dealership and that’s bad considering I’ve dealt with Toyota of Dallas. Not sure why I’m even taking the time to write this as it will not matter. SCOTT C
4/14/2021
Carla C. VERIFIED CUSTOMER
Customer friendly and efficient!
4/13/2021
Jim C. VERIFIED CUSTOMER
Kenneth did a great job and was very knowledgeable
4/13/2021
Franky S. VERIFIED CUSTOMER
It was bad service ever .. i won’t be come back anymore
4/13/2021
Ian S. VERIFIED CUSTOMER
I love Longo Toyota, Kenneth took great care of me!
4/13/2021
Munira M. VERIFIED CUSTOMER
Thank u so much Weston you done the great job
4/13/2021
Maria F. VERIFIED CUSTOMER
N/A
4/13/2021
Noel B. VERIFIED CUSTOMER
Awesome service! Thank you!!
4/13/2021