Westin was friendly and pleasant. He is what I call customer service oriented. It was my first time using Longo Toyota’s service and I am glad that I did! I brought Weston has nice people skills and he made me feel comfortable. Thank you Weston!????
1/19/2022
Leoard S. VERIFIED CUSTOMER
He was very helpful with another problem. With my dashboard.
1/19/2022
Marlon K. VERIFIED CUSTOMER
Good job
1/19/2022
Tomas M. VERIFIED CUSTOMER
Very professional,kind and helpful
1/19/2022
Tomas M. VERIFIED CUSTOMER
I was dealing with Mike he was awesome really took care of me and went the extra mile to make sure I was happy.
1/19/2022
Mary P. VERIFIED CUSTOMER
Thank you very much for your service.
1/18/2022
David P. VERIFIED CUSTOMER
Weston was terrific. Very attentive of my needs and gave me updates of my vehicle along with what will be needed in the future.
1/18/2022
Sammy T. VERIFIED CUSTOMER
I had the misfortune of being struck by a drunk driver where my car was totaled, and had to find a replacement vehicle in a less than friendly car purchasing environment. Due to inventory shortages, I encountered shameless profiteering tactics by other dealers, which was rather disheartening. Upon speaking with Tony Pan, he shared with me that Longo Toyota does not mark up vehicles nor do they force dealer add-ons to the customers. Because of this customer centric approach of doing business Longo Toyota has established a loyal customer in me. We drove almost four hours from Houston to make our purchase of our beautiful RAV4, and we will do it again when we purchase our next Toyota. A huge Thank You to Tony Pan and Preston Mitchell for making an unfortunate situation for me into an enjoyable new car purchasing experience.
1/18/2022
STEPHEN D. VERIFIED CUSTOMER
We are so pleased to meet Kenneth and excited for David who is recently promoted (great move, he so earned the new role!).
Kenneth did a wonderful job of listening to the symptoms of our car issue and keeping us very well informed of the research and resolution. He is kind, professional and put me very much at ease. He explained things so well, I knew exactly what was happening and what to expect. It was an excellent experience and underscores why we are so confident of our Longo relationship.
At our request, Kenneth and David put us in touch with a sales person, R.W., with whom we also had a lovely interaction. So knowledgeable and such an amazing listener who really hears and understands the needs of his customers. Yep, we put a deposit down on a new Camry!
Many thanks to you all! We tell people all the time about the remarkable Longo experience!
1/18/2022
Kevin O. VERIFIED CUSTOMER
This is the second time I’ve had Dean as my service representative, each time his professionalism exceeded my expectations! It actually makes me feel good leaving as a customer after leaving.
1/18/2022
Hillary F. VERIFIED CUSTOMER
Dean did a great job! Thanks!
1/18/2022
Jim B. VERIFIED CUSTOMER
Quoted 1 1/2 hours to fix. Took three.
1/18/2022
Aakash K. VERIFIED CUSTOMER
Weston was great to work with!
1/17/2022
Peter F. VERIFIED CUSTOMER
Doug always goes above and beyond. A real pleasure to work with