No one came to follow up about my service after I arrived. I had to track some one down. Then I was told it would be 90 minutes and took 3 hours.
When I went to ask, service advisor was on phone for 9 minutes without even looking up to acknowledge me.
Lastly my invoice isn’t itemized. No explanation of what was done. Only numerical service codes.
Overall a subpar experience
1/12/2022
Mary L. VERIFIED CUSTOMER
It was a pleasure to meet Dean today. He was knowledgeable and ready to help. The building was clean and comfortable. Thanks for you service.
1/12/2022
Shawna L. VERIFIED CUSTOMER
He was great as always. Communicated well and had my vehicle out quickly.
1/12/2022
Rolando M. VERIFIED CUSTOMER
Good service
1/12/2022
Syed M. VERIFIED CUSTOMER
Mike is awesome. Professional and excellent in customer services. Thank you!
1/12/2022
Jennifer R. VERIFIED CUSTOMER
Dean was great, I was a little disappointed that an oil change at 8 AM took 2 hours.
1/12/2022
Amy P. VERIFIED CUSTOMER
Mike was great! I will be asking for him for my future services.
1/12/2022
Zy M. VERIFIED CUSTOMER
I never got the car wash afterwards but it was very clean when i left!
1/12/2022
George C. VERIFIED CUSTOMER
Honest and patient are Kenneth’s 2 biggest strengths!
1/11/2022
Ryan R. VERIFIED CUSTOMER
Great service and very friendly
1/11/2022
Ronald P. VERIFIED CUSTOMER
Great Experience
1/11/2022
Marci B. VERIFIED CUSTOMER
Doug is always on top of everything! I trust him
1/11/2022
Ed C. VERIFIED CUSTOMER
Very fast! Barely had time time to eat breakfast and it was done.
1/10/2022
Catherine P. VERIFIED CUSTOMER
I came to Prosper because I was a long-time and loyal customer of Longo Lexus and Longo Toyota. I had gone to another Toyota dealership in Fort Worth to replace a tire. Only. I left with a laundry list of problems they "discovered" while they conducted a multi-point inspection that I never asked for. I declined further service there and chose to wait for the multi-point inspection at Longo Toyota in Prosper. Longo Prosper found NONE of the issues the other dealership reported. Aside being told to keep an eye on my battery, my car got a clean bill of health. Choosing Longo Prosper was well worth the 2 hour round trip drive time. I only hope I don't have a car emergency that would force me to go to a dealership that's closer. I would highly suggest Longo/Penske consider opening up a Longo dealership somewhere in Fort Worth. It was great to meet David Araujo, another transplant from California and former employee at Longo in El Monte. Also, the young lady who scheduled my appointment from El Monte was delightful and very competent. Thanks so much! Happy New Year!
1/9/2022
David K. VERIFIED CUSTOMER
Excellent customer service, Dean Maiden!
1/9/2022
Greg A. VERIFIED CUSTOMER
Another great experience with Kenneth. Longo has an impressive service department. Kenneth A+ service.
1/9/2022
Staci S. VERIFIED CUSTOMER
Mike was very friendly and energetic, I have never had a bad experience at your dealership!
1/9/2022
Chanta V. VERIFIED CUSTOMER
I recently moved to the area and have been pleases with the excellent service I have received.
1/9/2022
Sean K. VERIFIED CUSTOMER
One of the tires were under inflated and there hand grease marks in passenger seat.