Kenneth, has assisted me so many times and he always go an extra mile. He is a great asset in the service department. Thank you and Merry Christmas to all.
12/24/2021
Rory S. VERIFIED CUSTOMER
No problem, Doug is great to work with.
12/24/2021
Bhargavi R. VERIFIED CUSTOMER
The way Doug explains things and speaks is a little bit rude in my opinion. I asked for a Lyft home and instead of saying sure he said “I mean there’s no point your car is going to be ready in 45 minutes”. My house is 5 minutes away and I had to go home to do some housework in that time so I insisted on the car. I just don’t like the way he made me feel guilty for asking for the Lyft ride. He did eventually offer it as an option but why make comments to make a customer feel bad about a choice?
12/24/2021
Janette A. VERIFIED CUSTOMER
Doug was very helpful. I appreciated the updates and photos I received.
12/23/2021
Kensandra G. VERIFIED CUSTOMER
Great service and information!
12/23/2021
Christopher C. VERIFIED CUSTOMER
Great service and thorough.
12/23/2021
Yvonne P. VERIFIED CUSTOMER
I can always count on Longo Prosper and Doug to deliver great service. I would never trust another dealership with my vehicles. Doug ROCKS!
12/23/2021
Abu I. VERIFIED CUSTOMER
Ken was awesome! Thanks.
12/23/2021
Anthony G. VERIFIED CUSTOMER
Kenneth is always very professional and knowledgeable. I appreciate his assistance and timely updates. Thanks for everything!
12/23/2021
Steve A. VERIFIED CUSTOMER
Very fast In-N-Out
12/23/2021
John W. VERIFIED CUSTOMER
Weston was awesome. Service was taking a little longer than normal but Weston stepped in and everything turned out great.
12/23/2021
Lori L. VERIFIED CUSTOMER
Great experience. Thank you!!!
12/23/2021
ASHLEY B. VERIFIED CUSTOMER
He was very nice and very helpful. Service was great
12/22/2021
Mimi S. VERIFIED CUSTOMER
I initially came in on 12/15 to have my fuel tank part replaced. I had to return the next day due to gasoline leaking out from the bottom of car because something wasn't connected. My fuel gauge was the same as when I left it to get serviced, only because I received a strange alert about fuel cap open, did I make an appointment for following Monday because I worked night shifts. My husband had to leave both days so I would have a ride or a car for work. The leaking is a dangerous thing to occur, esp at a gas station, they called fire dept, and I had to call for tow to dealership. The service advisor David and Doug took care of things, Tracye set me up with a rental. But I'm not sure what happen with technician that did the initial job, but it cost your dealer and myself extra time and money. I just wanted to mention it, luckily I was fueling up close by, had this happen when I was in downtown Dallas where I was day before for class, it would've been much more tedious and safety issue
12/22/2021
Irene R. VERIFIED CUSTOMER
Make sure that when giving a time frame to wait, it will be the right one. The timeframe given is 2.5 hours but it became almost 4 hours.
12/22/2021
Eli D. VERIFIED CUSTOMER
Fast friendly service. Very prompt communication.
12/22/2021
Jonathan S. VERIFIED CUSTOMER
Professional & friendly
12/22/2021
Yvonne P. VERIFIED CUSTOMER
Doug is the BEST!!! always attentive and very customer service oriented. Doug provides TOP TIER customer service ????