We checked in our appointment a few hours earlier and it was done way before my original appointment time. I was immediately contacted by service advisor Mike who explained what was changed and serviced and of course the car was washed.
12/22/2021
Jason K. VERIFIED CUSTOMER
Recurring balance/alignment/road vibration issue since purchase. Unresolved, however I don’t blame Mike - his customer service was fine today.
12/22/2021
Sean H. VERIFIED CUSTOMER
Nothing, except the Xbox not working the kids room Roli wasn’t working other than that great
12/22/2021
Perry Family. VERIFIED CUSTOMER
Greatest service
12/22/2021
JERRY R. VERIFIED CUSTOMER
He was great! Straight to the point and friendly. Hope he’s my advisor next time!
12/21/2021
Jane D. VERIFIED CUSTOMER
I was a little bit dissatisfied in that they did not wash and vacuum out the car like they did the last time!
12/21/2021
Nike A. VERIFIED CUSTOMER
We are more than satisfied with the work done and the speed of performance. As always ,you exceeded expectations. Thank you
12/21/2021
Tyler D. VERIFIED CUSTOMER
Dean provided great service! Everything was great from the moment I got out my vehicle to the time I left. I’ll definitely be returning.
12/21/2021
Jessica D. VERIFIED CUSTOMER
Mike welcomed me right away. He clearly explained the services that were due and the costs. Mike was very personable and knowledgeable!
12/21/2021
Jen R. VERIFIED CUSTOMER
Professional and Informative service. Great Service! Thank you!
12/21/2021
James S. VERIFIED CUSTOMER
Not sure who Amy is, but I bought 2 oil filters after picking up my new 4runner
and was happy.
12/21/2021
Franz D. VERIFIED CUSTOMER
Doug was very professional and the work on the car was well done. Thank you
12/20/2021
David S. VERIFIED CUSTOMER
Weston was my service advisor and I got a 5k service done and one of the boxes was checked and he said it was by mistake and never went back to check. Then the next day I go to get my inspection done and my battery has no storage which is exactly what was showing was wrong when I was at Toyota the other day. I had to have my truck jump started and barely made it back to prosper.
12/20/2021
Lewis L. VERIFIED CUSTOMER
Thank you for the great customer service-beyond reproach.
12/20/2021
Katrina L. VERIFIED CUSTOMER
Great service as always! Thank you Toyota of Prosper!!
12/20/2021
John M. VERIFIED CUSTOMER
Either no brake fluid was added or there is a leak in the brake line now.
12/19/2021
Nathaniel W. VERIFIED CUSTOMER
Doug was awesome! Outstanding customer service and I appreciate all of the longo team as always. Best team I’ve come across
12/19/2021
FERNANDO E. VERIFIED CUSTOMER
David customers’ service is exceptional. Great energy and positivism.
12/19/2021
William K. VERIFIED CUSTOMER
Doug always provides great, professional and courteous service. He does a great job of communicating any findings with the vehicle. Technician discovered issue with a tire today and repair was taken care of during my appointment time.