Longo Toyota Auto Repair Service of Prosper

Great customer service. Very friendly

David is always very personable and keeps me informed of the progress of my vehicle. He is a great ambassador for your dealership.

Very easy to schedule...thanks Amber Bowden. Very thorough with the maintenance and even pushed through a request I had to grease the drive shafts. Thanks!

I had to wait 2 1/2 hours for just an oil change. Not sure what the purpose of making an appointment is.

David was awesome! Extremely thorough and informative, great customer service! I plan to return for my next service with David.

On time..helpful and...great service.... You even washed my car this time! I will be back

You all were very helpful in trying to determine the cause for the issue I had. Thank you.

I asked the service advisor not to wash my car and I received it back with water on it that had started to spot in several areas. I ask you not to wash my car not to save you water but because I hand wash it myself and I am very particular about how its washed and what products are used. I am afraid that the techniques you have to use at your dealership are not those known to keep from inducing swirl marks and marring. I had washed the car two days earlier and it had not spent more than an hour outside, I'm not sure why you guys would send a clean car through the wash. Are your employees allowed to make this decision when a customer doesn't ask you specifically to refrain from washing it? I was happy to find that a noise that started the last time i was there is now gone, i believe it was the skid plate not being reinstalled properly. Good news about my visit is that I enjoy coming to your facility, the staff is nice and the place is clean. Is it possible to get a note on my account to not ever wash my car if I decide to come back? I'm pretty frustrated right now but the two other dealerships I have taken the car to previously have actually damaged my wheels multiple times due to tools hitting the black paint and leaving scratched and chips near the lug nuts. Thankfully a rotation was not included and I didnt have to worry about that happening again...so you might actually receive my business in another 5000 miles. Nicholas

Great job

Very respectful service

David was great! He was friendly, thorough, and knowledgeable. Thanks for the great service!

Excellent service, and friendly staff.

David serviced the vehicle well.

Mildred was awesome. Just a happy employee and it’s contagious.

Yes great job on customer service, working in a timely manner. I always like getting my truck serviced at Longo Toyota. Big shout out to Francisco Jimenez that’s my third time he has taken cared of me . Great job in keeping me in the loop of what’s going on with my Tundra . Great all around guy as well.

She was kind and awesome!

Very friendly and professional

He was very professional and efficient in providing service to me, he took time at the end to walk me over to the department that could fix my key. The man on duty there was equally helpful. I am very happy.

David is always great every time I go! He always takes care of me without any problems ever!

The reason I keep coming back to Longo service department is due to my service advisor David Araujo. Extremely professional and caring and he listens to my concerns. He is one to watch for immediate promotions or training role. I have recommended him and Longo to all my friends whom I know that drive a Toyota.