David and staff acknowledged our presence immediately and made us feel comfortable. They addressed not only the vehicle’s issues but our personal needs —they offered us water and snacks since our truck’s a/c broke down. Although the part was not available, they gave us the assurance that the problem would be fixed as soon as possible, within a reasonable time limit. Communication was clear and respectful.
7/26/2018
Jessica W. VERIFIED CUSTOMER
Francisco was extremely helpful during my visit to the dealership! We will definitely be back to Longo for future service!
7/26/2018
Raymond C. VERIFIED CUSTOMER
All was excellent, very professional, and polite
7/26/2018
Jack G. VERIFIED CUSTOMER
Good job!
7/26/2018
Diane Z. VERIFIED CUSTOMER
She went above and beyond to keep me informed of the process of my vehicle. She was super kind and knowledgeable! Longo Toyota is very blessed to have her on staff!!
7/26/2018
MELANIE V. VERIFIED CUSTOMER
It was such a pleasure to meet David!!! He provided excellent customer service!!!
7/26/2018
Chase K. VERIFIED CUSTOMER
David is absolutely amazing!! Every single time I service my car at Longo, David is on time waiting for me with a smile and a cold bottle of water in hand. I can’t get enough of Longo!!
7/26/2018
Archie M. VERIFIED CUSTOMER
She did a great job explaining all the services that would take place
7/26/2018
Tom S. VERIFIED CUSTOMER
Outstanding. This is the level all dealers should try to achieve.
7/26/2018
Maria B. VERIFIED CUSTOMER
Very happy with the detail services
They did and excellent job
And Dakota is a great service advisor
7/26/2018
KEVIN C. VERIFIED CUSTOMER
Everything was great with Chris and his team’s service. Only problem is that the real hatch was dented. It’s a small dent and the repair should be minor. Someone please call me at ****-****-xxxx.
7/26/2018
Bart M. VERIFIED CUSTOMER
Love her - super friendly, professional, and efficient
7/26/2018
Nick C. VERIFIED CUSTOMER
Chris was excellent. End to end service.
7/26/2018
Yolanda R. VERIFIED CUSTOMER
A humble note of appreciation for the outstanding customer service provided by David. I really commend the prompt service and follow up calls and text messages provided. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
7/25/2018
Johnathon D. VERIFIED CUSTOMER
Very professional and set the expectations from beginning to end.
7/25/2018
Todd G. VERIFIED CUSTOMER
It went really good. But took a few days longer than expected and there was no Tundra available to rent.
7/25/2018
ROBERT G. VERIFIED CUSTOMER
Mr summer's very professional & friendly. The whole Longo Toyota staff is super... Plus they throw on a great breakfast... ????
7/25/2018
Tim C. VERIFIED CUSTOMER
I am very satisfied with the service I received today
7/25/2018
Jessica B. VERIFIED CUSTOMER
So glad to have such a kind, knowledgeable, and diligent person like Millie to help me with my planned and unplanned services for my RAV4. I will no longer be going to Toyota of Plano, thanks to the customer service and care provided by Millie and the mechanic who worked on my Rav; I will be a regular customer of Longo Toyota of Prosper. Keep up the stellar job!
7/25/2018
Matthew B. VERIFIED CUSTOMER
Cisco was extremely friendly. Great asset to Longo Prosper!