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Real Reviews from VERIFIED CUSTOMERS
Larry R. VERIFIED CUSTOMER
Thank you!
7/25/2018
JACK G. VERIFIED CUSTOMER
None all good ????
7/25/2018
Cara B. VERIFIED CUSTOMER
When I called to schedule the service for the power sliding door recall I was told the service would take 2 hours. When I arrived on Monday at my 2:00 appointment, David told me the service was about 4 hours. While he was checking with the team member that scheduled my service, another team member told me the service was 5 hours. David was able to arrange to have 2 technicians service me car to meet the 2 hour quoted service time. However, he mentioned that the people scheduling appointments really don’t know how long the each service takes. If this is the case, it seems like this may not be the best process bc most customers who call to schedule service immediately ask how long the service will take in order to plan around work, childcare, etc. For example, had I known the service usually takes 4 hours, I would have scheduled the appointment earlier. I understand you provide many different services and multiple services to a single vehicle may take less time than if they were performed separately on different vehicles. Is it possible to have list of your most common services with a standard service time for reference? There may be multiple countermeasures that can be implemented to ensure quality customer service and increased productivity among your team members. I greatly appreciated David’s willingness find a short term countermeasure so my car was ready within 2 hours. He was extremely friendly and apologetic that I was given incorrect information. Thanks again!
7/25/2018
Ken H. VERIFIED CUSTOMER
Great. Job
7/25/2018
Paul K. VERIFIED CUSTOMER
Mildred did a very good job of making sure my request related to service was observed. I appreciated that she restated back to me my request, acknowledging that the request was heard and understood.
7/24/2018
Jorge L. VERIFIED CUSTOMER
I’m happy with the attention that I received of Francisco.
7/24/2018
Arturo Z. VERIFIED CUSTOMER
Excellent service from Dakota. Was so helpful and prompt!
7/24/2018
Beth L. VERIFIED CUSTOMER
Stacy is always top and over the top service provider. When I found out where he moved from Patt Lobb I followed him with all 3 of our Toyotas. He always has time and listens to any requests. I never have to ask twice for anything. All is always done to the highest standards with Stacy. Very hard to find this kind of costumer care these days. Beth L
7/24/2018
Maria A. VERIFIED CUSTOMER
David Araujo is bar none the best service manager my husband and I have had. He make us feel like we are his only customers, always #1 to him.
7/24/2018
David S. VERIFIED CUSTOMER
David was great, service was great.
7/24/2018
SAM R. VERIFIED CUSTOMER
Receive multiple calls that my tires were in. I schedule an appointment, took pto. I arrive for my appt and the tires aren’t there. It was a fiasco. Disappointed.
7/24/2018
Ave P. VERIFIED CUSTOMER
Mildred did a great job explaining my services today
7/24/2018
CARLOS B. VERIFIED CUSTOMER
Excellent service
7/24/2018
Betsy H. VERIFIED CUSTOMER
Please give us a call
7/23/2018
Wahaj Z. VERIFIED CUSTOMER
She was absolutely wonderful and should get a raise.
7/23/2018
Todd M. VERIFIED CUSTOMER
Very satisfied with my experience!
7/23/2018
Carl M. VERIFIED CUSTOMER
Satisfied with service not satisfied with the Highlander, as soon as I can find a replacement replacement vehicle it is gone. Don’t waste my time calling or texting me about the comments I really have nothing to say, just wish I had not purchased it
7/23/2018
Keith S. VERIFIED CUSTOMER
Well treated and very respectful. I felt very satisfied with the service I was provided with
7/22/2018
Kobad D. VERIFIED CUSTOMER
Excellent service from Chris!
7/22/2018
Gregory B. VERIFIED CUSTOMER
Stacy is a great representative of what Toyota and Texas mean to us... We appreciate his attention to detail making us always feel important.
7/22/2018