Longo Toyota Auto Repair Service of Prosper

Thank you!

None all good ????

When I called to schedule the service for the power sliding door recall I was told the service would take 2 hours. When I arrived on Monday at my 2:00 appointment, David told me the service was about 4 hours. While he was checking with the team member that scheduled my service, another team member told me the service was 5 hours. David was able to arrange to have 2 technicians service me car to meet the 2 hour quoted service time. However, he mentioned that the people scheduling appointments really don’t know how long the each service takes. If this is the case, it seems like this may not be the best process bc most customers who call to schedule service immediately ask how long the service will take in order to plan around work, childcare, etc. For example, had I known the service usually takes 4 hours, I would have scheduled the appointment earlier. I understand you provide many different services and multiple services to a single vehicle may take less time than if they were performed separately on different vehicles. Is it possible to have list of your most common services with a standard service time for reference? There may be multiple countermeasures that can be implemented to ensure quality customer service and increased productivity among your team members. I greatly appreciated David’s willingness find a short term countermeasure so my car was ready within 2 hours. He was extremely friendly and apologetic that I was given incorrect information. Thanks again!

Great. Job

Mildred did a very good job of making sure my request related to service was observed. I appreciated that she restated back to me my request, acknowledging that the request was heard and understood.

I’m happy with the attention that I received of Francisco.

Excellent service from Dakota. Was so helpful and prompt!

Stacy is always top and over the top service provider. When I found out where he moved from Patt Lobb I followed him with all 3 of our Toyotas. He always has time and listens to any requests. I never have to ask twice for anything. All is always done to the highest standards with Stacy. Very hard to find this kind of costumer care these days. Beth L

David Araujo is bar none the best service manager my husband and I have had. He make us feel like we are his only customers, always #1 to him.

David was great, service was great.

Receive multiple calls that my tires were in. I schedule an appointment, took pto. I arrive for my appt and the tires aren’t there. It was a fiasco. Disappointed.

Mildred did a great job explaining my services today

Excellent service

Please give us a call

She was absolutely wonderful and should get a raise.

Very satisfied with my experience!

Satisfied with service not satisfied with the Highlander, as soon as I can find a replacement replacement vehicle it is gone. Don’t waste my time calling or texting me about the comments I really have nothing to say, just wish I had not purchased it

Well treated and very respectful. I felt very satisfied with the service I was provided with

Excellent service from Chris!

Stacy is a great representative of what Toyota and Texas mean to us... We appreciate his attention to detail making us always feel important.