Dakota is a Top 10 Guy! He is honest and smiles with great service! Thanks!
7/22/2018
Dustin C. VERIFIED CUSTOMER
Thank You!
7/22/2018
LYNDSAY P. VERIFIED CUSTOMER
I some how get Dakota every time I go to get my car serviced. He makes everything smooth and easy.
7/22/2018
Kristina E. VERIFIED CUSTOMER
Toyota of Prosper service department is the best I have encountered since owning my RAV4. They always help me completely understand what they are doing to my car prior to performing service.
7/21/2018
Kendrick M. VERIFIED CUSTOMER
Mildred was very pleasant to work with for my service. She made sure to walk me through everything so that I understood what was happening.
7/21/2018
Judith B. VERIFIED CUSTOMER
Francisco was amazing and I was satisfied with the service.
7/21/2018
Jeff R. VERIFIED CUSTOMER
There is no need to call me. I had my truck in for an oil change and
It took almost 2 hours to complete. Apparently my service rep went to
lunch and no one else picked up for him. However, he did not charge me for the oil change. I’m disappointed with the service, but steps were taken to make it right. I will try again.
7/21/2018
Brian T. VERIFIED CUSTOMER
Mildred was great.
7/21/2018
Rogelio S. VERIFIED CUSTOMER
Great job
7/21/2018
Robert S. VERIFIED CUSTOMER
All work done in timely fashion while I waited.
7/21/2018
Barbara P. VERIFIED CUSTOMER
Will be back with the 10000 mile service. Dakota was very polite and helpful.
7/21/2018
Ivan V. VERIFIED CUSTOMER
Service was prompt and excellent!
7/21/2018
Stephen P. VERIFIED CUSTOMER
Dakota was great, got me checked in fast, understood what I needed, was communicative, friendly, and efficient. Got me in and out .
7/21/2018
Merlin D. VERIFIED CUSTOMER
Great service, great product, and an awesome staff. Mildred did an excellent job to accommodate all my needs and concerns
7/21/2018
Tina E. VERIFIED CUSTOMER
When I asked the service guy a question he literally ignored me and kept reading. Then said what. Passive aggressive behavior. I drove up and theee guys met me. I explained what I wanted done and they said ok. I then sat down. I did not know I was to talk to a person behind a desk. This guy reprimanded me and said he needed to be the one to know information. Very rude. After oil change I got in my car and the runner roof strip was not put on. Something I asked for to be done when I arrived. No customer service or trying to please customer. Seems like I was an annoyance to the service guy at the desk.
7/21/2018
Jessica M. VERIFIED CUSTOMER
We’re so pleased with this location!! It felt similar to when we have to get our Lexus serviced. We no longer have to go to Toyota of Plano. The distance and the service and experience there is not worth it. You have new loyal customers.
7/21/2018
Fritzie T. VERIFIED CUSTOMER
You folks seem to be top notch. I have not seen or heard one word from the employees that would have me think differently. You have my recommendation to anyone asking about your dealerships.
7/21/2018
Taylor F. VERIFIED CUSTOMER
He was very friendly and got me in and out in a very timely manner! I will definitely be back!
7/21/2018
Janna P. VERIFIED CUSTOMER
Everyone was very courteous and helpful. They got my car in right away even though I brought it in late in the morning and they had it ready for me pick before I made it home.
7/21/2018
Cory V. VERIFIED CUSTOMER
Simple 10K service w appointment. Took 3 hours & 15 minutes. I was given vehicle ‘complete’ with extreme death wobble starting at 50 mph & string pull to the right. It took me 2 minutes to find this out. Very disappointing. I turned around to return & called to make sure they were ready for me & was told service was closed. Got to a manager & when I showed up he got ‘Chris’ to assist. Chris fixed the issues which I truly appreciate but it shouldn’t have been a problem. He noted my tires often do this at 10K miles. I let him know they had 35K as they came from my previous 4Runner. Never a problem. The steering wheel is now off center & if straightened drives to the left. I am on vacation for 10 days in this vehicle but will return when back in Prosper. Not a comforting feeling for a road trip.