Longo Toyota Auto Repair Service of Prosper

Great positive attitude

Molly has looked after me twice now, and she is a fantastic ambassador for Longo in Prosper

Very good!!!

Chris was very professional and provided great service.

Best service in the area. I love all the service advisors. We have worked always worked with Favid since we bought our Camry and he has always been amazing. Thank You Longo Toyota!

Thank you for the Teddy Bears for the grandkids.

Great first experience. Came in with a nail in my tire. Fixed faster than I expected. Was able to keep working via WiFi in the lounge.

Longo Toyota is undoubtedly the best dealership anywhere. I detest dealerships and have refused to set foot in one for nearly 20 years. Until I bought from you this January I had not been on a lot in ages. I bought my 3 previous vehicles by texting the only person I would even discuss the matter with when I wanted a new truck. I would literally text “it’s time for a new truck”. He’d show up at either my home or my office 3-5 days later with paperwork I’d sign, and we’d swap. That’s how strong my dislike is for dealerships and car sales personnel. However, you folks have won a very happy, very loyal lifelong customer.

I’m dissatisfied with Toyota not the dealership. I bought a camry from Toyota of Grapevine and it has problems that Toyota can’t seem to figure out how to fix. Your service personnel have tried to help me the best they could but 9 months into owning this car and multiple service visits later, it still has problems like the check brakes system light coming at random times.

He was very open to listening to my concerns and provided input into my next steps with my car. He opened the door for me and walked me to my car to ensure I was satisfied.

I was told my battery was in good working condition. That was not the case. My battery was low on sulphuric acid and I was left stranded right after I left the dealership. Instead of you guys filling it up with the acid i had to buy a new battery and pay for a jumpstart. Not cool at all.

Dakota Burns provided great service to me and kept me informed about everything that was happening with my car. I couldn’t have asked for more.

Excellent customer service! The team members that assisted me, Francisco Jimenez and Chris Kite were very helpful with my questions. The courtesy shuttle driver (sorry, I cannot remember her name) was very nice and polite. Overall, my experience was very pleasant!

I was very impressed with Francisco knowledge and suggestions for new tires my car needed. He was able to get me shuttle to return to work . My experience at Longo has always been outstanding.

Millie was wonderful. She called me as soon as possible to let me know the original turn around time she had told me would he a bit longer than the thought, and she helped me get my keys when I realized I had left them with my car key. Very down to earth!

I made an online appointment for two vehicles to be dropped off this morning. The first at 8:15 AM and then the second at 8:30 AM. We dropped off the vehicles, we were able to take the courtesy van back home and get another vehicle for the day. We did not hear anything from our service advisor and called about 2 PM that afternoon. He then informed us that our vehicles would not even be looked at until at least 4:00 PM and would not be repaired today. It is my opinion that this information should have been made clear at the time we dropped off the vehicles. Our service advisor then told us we should have read the fine print that was on the paperwork that we signed this morning with the preliminary quote for services requested. I questioned why would be allowed to make an appointment with no expection of having our vechicles repaired today. He further explained that you could not possibly have technicians standing around and waiting on people to arrive. His attitude was snarking and unhelpful. His apologies were flippant and he was more concerned about justifying his behavior then listening to my questions. We then received an email receipt for someone else’s repair. We then received a text saying that my husband’s truck was ready and it was not. Overall, it was a very poor first impression. 3 of our 4 cars are Toyota’s and your customer service was unfortunately a disappointment.

He was really great!! Thank you!!

Dakota was outstanding! Longo Toyota is now my service department of choice.

Dakota did a great job. I appreciate the quick and convenient service.

Thank you so much for all the help with my vehicle! I was very satisfied with everyone who helped! Everyone was very friendly! I will definitely recommend this dealership to friends and family! Thank you again! Chris was very knowledgeable and helpful through everything! 5/5 stars!