Mildred was very attentive and kept me informed regard the service progress on my Sequoia. I was pleased that she walked me to my car and removed the protective covers on my sear and floor matt. Good job Mildred! I’ll be back!
6/7/2018
Matt R. VERIFIED CUSTOMER
Chris was great. Kept me updated and returned my calls promptly. Appreciate the help
6/6/2018
Charles W. VERIFIED CUSTOMER
The code is awesome my salesman either misled me or I misunderstood 2 different things and Dakota took care of me above and beyond you need to keep that dude
6/6/2018
ARCHIE M. VERIFIED CUSTOMER
Dakota did a great job of communicating with me through the process
6/6/2018
Kristi G. VERIFIED CUSTOMER
Rinsed my car off, which left dirty water spots all over it and especially windows and mirrors. I just had my car washed elsewhere a week ago. Despite having an appointment, I was in there for close to 1.5 hours with my toddler. Perhaps because the service was not an oil change and instead tire rotation etc.?
6/6/2018
Marcia S. VERIFIED CUSTOMER
Millie was great, but this is the second time I have been to longo and the second time I have been forgotten and have had to wait ridiculous amounts of time. Today i even went up to a guy at the desk and asked why i hadnt been calledup yeg. He said that i would be caleed and take a seat. Finally Miie saw me sifting there forever and came over and asked what the situation was.she apologized and took immediate control of the situation, but it ended up taking 2 hours for a scheduled tire rotation. My first experience with longo was even worse. You need to get your act together since the service is horrible. Millie, however, should be recognized for excellent customer service. Marcia S
6/6/2018
Logan H. VERIFIED CUSTOMER
Francisco Jimenez was absolutely fantastic. He made sure everything I needed was taken care of. He greeted me, let me know how things were going to go, estimated time, ect. 5 STAR experience.
6/6/2018
Kim M. VERIFIED CUSTOMER
This is one of the most pleasant experiences I’ve had dealing with a dealership. Dakota went above and beyond. We’ll definitely be back.
6/6/2018
Brett M. VERIFIED CUSTOMER
Job well done. I have been driving a toyota for 11 years now and this was the best service at a toyota dealership that I have ever received.
6/5/2018
Maria V. VERIFIED CUSTOMER
He is very attentive and cordial. A pleasure to be help by Mr. Dakota.
6/5/2018
Beverly A. VERIFIED CUSTOMER
I came to Longo on May 23rd for a routine checkup and I was leaving for a trip to Houston the following day. I have returned and don’t remember if I responded to your questionaire earlier. Chris Kite was so kind and helpful. He gave me several terrific tips about myToyota especially as I was about to begin my drive to Houston. I was thoroughly pleased with my service at Longo and will return for my next service date.
6/5/2018
Rea V. VERIFIED CUSTOMER
Graciaz
6/5/2018
George L. VERIFIED CUSTOMER
I am very happy with the service that I received.
6/4/2018
Charlie K. VERIFIED CUSTOMER
Great Dealership Service from first call to setup appointment to drive out.
6/4/2018
Josie G. VERIFIED CUSTOMER
Excellent customer service
6/4/2018
Scott M. VERIFIED CUSTOMER
What an awesome dealership! So grateful to have not only a Toyota dealership so close to home, but one that completely emulates the Toyota spirit of service and the quality there of. Extremely grateful for Cisco Jimenez, Chris Kite and the rest of the Longo Toyota crew! Always great service and warm hospitality when we come, but Cisco and Chris were particularly kind, attentive and patient with me today. When describing an intermittent concern I've been having, they really listened, took it seriously and more importantly circled back with me after the service to let me know what they found. Awesome awesome awesome! As I've said before, this is the nicest Toyota dealership I've ever been to. Highly recommend you go check them out if you haven't already done so.
6/4/2018
Jason D. VERIFIED CUSTOMER
David was great.
Thanks Longo..
6/3/2018
Ashley H. VERIFIED CUSTOMER
Love the service here and hospitality !! Everyone here is friendly and informative . They keep you in the know every step of the way ! Thank you Cisco for helping me out!
6/3/2018
Kingsley O. VERIFIED CUSTOMER
Thank you for a fast service
6/3/2018
John R. VERIFIED CUSTOMER
Chris helped me overcome the sticker shock to replace a part. Not knowing the price to repair it until I came in and had it replaced, he helped me get through it and reviewed my statements and invoices with me. I appreciated his help to minimize the sticker shock for me.