Poor communication between the staff, poor overall management and communication from management to myself. Lack of knowledge on new vehicles.
3/3/2018
Danyelle F. VERIFIED CUSTOMER
David went above and beyond to help solve the issue with my Sienna. Thank you!
3/3/2018
Ron A. VERIFIED CUSTOMER
Great customer service
3/3/2018
Paul B. VERIFIED CUSTOMER
I'll be glad to take the survey from Toyota.
3/2/2018
STAN C. VERIFIED CUSTOMER
Stacy is awesome. First time customer. Lifetime customer
3/2/2018
Stephen C. VERIFIED CUSTOMER
Will definitely be back for my service in the future.
3/2/2018
Silvia O. VERIFIED CUSTOMER
Great staff. Excellent service.
3/2/2018
Johnny W. VERIFIED CUSTOMER
N/A
3/2/2018
KENNETH D. VERIFIED CUSTOMER
Sales rep was Harvey portwood. Not david
3/2/2018
ANDREW R. VERIFIED CUSTOMER
Excellent customer service and focus hands down. We will for sure return to this location
3/1/2018
MANSOOR N. VERIFIED CUSTOMER
Not good enough service
3/1/2018
MIR N. VERIFIED CUSTOMER
Great work b my Stacy for getting me and my three Toyota vehicles in and out in a timely manner.
MIR N
3/1/2018
MARCUS R. VERIFIED CUSTOMER
I received excellent service today. David was thorough and professional.
3/1/2018
Joan L. VERIFIED CUSTOMER
Dakota was great! Easy to work with and super fast service! Courteous and professional! We’ll definitely come back to Prosper Longo!
3/1/2018
Kathy A. VERIFIED CUSTOMER
Stacy was very friendly and welcomed me to Longo Toyota on my first visit. It was a dark, rainy day and my drivers head light had gone out. I drove to the dealership and Stacy had my head light replaced in no time at all. I appreciated his help getting the work done quickly.
3/1/2018
MOLLI M. VERIFIED CUSTOMER
Greg was fabulous by picking up my car. He was helpful in answering questions and very responsive with phone calls . Stacy was also very helpful. Very satisfied!
3/1/2018
Bobby B. VERIFIED CUSTOMER
David did a great job from check in to check out. Kept me up to date on timeline for my oil change/roof rail recall.
The entire dealership is very impressive. Great waiting area. Excited to have you so close and providing top notch service!
3/1/2018
Amy D. VERIFIED CUSTOMER
Great experience! Dakota also kept me posted on the status of my vehicle. Thanks!
3/1/2018
Patrick B. VERIFIED CUSTOMER
Stacy was not the problem. The problem was my wait time. 2 hours on the dot from my appointment time and I literally watched it go up on the lift. Then I guess because it was being rushed the young man that was rotating my tires let it slip and ruined one of my rims. I now have to go back to the dealership for a replacement rim when it comes in. Stacy took ownership of everything that went wrong and I respect that because it wasn’t all his fault. I am more upset I took a day off from work to spend 3 hours at the dealership and was unable to get everything finished that I took the day off for. Stacy is going to try and fix this next time I return to get the rim but the shop service was out of control. I would recommend Stacy before I recommended the guys with the wrenches.
3/1/2018
LOUIS A. VERIFIED CUSTOMER
Always satisfied with David, he’s truly customer service professional