Great job. I did not have an appointment, but he managed to fit me in and handled my needs completely. I am completely satisfied with your dealership, your service and especially the service advisors. Thank you.
10/14/2021
AARON M. VERIFIED CUSTOMER
From start to finish every aspect of my service experience was exceptional. From the gentleman that checked me in, to the service advisor, and to the technician that performed my repairs. I felt extremely satisfied with my decision to choose Longo Toyota for the needs of my vehicle. Without a doubt this experience went far beyond my expectations. I hope this review reaches management and they extend my gratitude on a job well done. Thank you! AARON M
10/14/2021
Ricky J. VERIFIED CUSTOMER
Pleased with our service experience today. Will definitely come back.
10/14/2021
Paul W. VERIFIED CUSTOMER
David was fantastic, great customer service
10/14/2021
HOWARD S. VERIFIED CUSTOMER
Doug as always did an excellent job
10/14/2021
Dom A. VERIFIED CUSTOMER
I just bought it from you on Monday. Why would I want a trade in appraisal?
10/14/2021
Whitney D. VERIFIED CUSTOMER
This was my first time having my new to me car services and my first time at Longo Toyota. Kenneth was very thorough, answered all of my questions, and was very kind and easy to work with! I appreciate great customer service, and Kenneth exemplified wha it looks like to be a great service rep. Even when an issue came up, he explained it well and had a solution for the problem for me before I had to ask. Wonderful experience and I will definitely be back!
10/13/2021
Joe S. VERIFIED CUSTOMER
Longo Toyota has an outstanding service center team that provides the customer with friendly service advisors and an easy drop off process.
10/13/2021
Natasha R. VERIFIED CUSTOMER
Service was quick with no issues. I was hoping for my car to be run through the car wash like my daughters was when she came in- but not a big deal.
10/13/2021
Wayne D. VERIFIED CUSTOMER
My Toyota battery with a 7 year warranty died in just over 3 years. I could have replaced the battery myself at Autozone for the same price that it cost to drive the vehicle to Longo and wait for over an hour. The labor charge for swapping the battery was excessive when any auto parts store would do it for free and Toyota should be embarrassed that a 38 month old battery rated for 84 months had failed
10/13/2021
Michael H. VERIFIED CUSTOMER
Well done as always.
10/13/2021
Cesar R. VERIFIED CUSTOMER
Excellent service!!!!
10/13/2021
Stephanie O. VERIFIED CUSTOMER
Weston is always patient, willing to listen and got that extra mile.
Thanks so much Weston.
10/13/2021
JAY C. VERIFIED CUSTOMER
Great service
10/13/2021
DEMICHAEL A. VERIFIED CUSTOMER
Kenneth always delivers consistently great service.
10/13/2021
Stephanie S. VERIFIED CUSTOMER
Thank you for continued customer service!
10/13/2021
Luis E. VERIFIED CUSTOMER
Didn’t not fixed my issues, told me the noise was coming from upper control arms and paid for incorrect diagnostic
10/13/2021
Chang C. VERIFIED CUSTOMER
He listened to my concern about the clear coat imperfection and worked with the technician to fix it. He kept me informed on where my car is and how the service is going. Would definitely recommend him.
10/13/2021
Sheronda W. VERIFIED CUSTOMER
I'm a little disappointed that there was no coffee or water available while waiting. Toyota of Plano provides beverages, and even Discount Tire provides bottled water.