David did such a great job communicating what needed to be done and prices. I really love the level of service he gave.
9/11/2021
Candise F. VERIFIED CUSTOMER
I appreciate that you are attempting to keep customers safe while this pandemic continues. Some employees did not have their mask cover their nose, which makes it useless and some patrons were not wearing masks at all. The staff were understanding that I cannot risk this exposure and accommodated me. I really appreciate this understanding.
9/11/2021
Abie J. VERIFIED CUSTOMER
Great follow-up
9/11/2021
Jeff F. VERIFIED CUSTOMER
Longo and TEAM are the Best. Special mention : Chase and David A.
9/11/2021
Fritzie T. VERIFIED CUSTOMER
He kept me updated, friendly and knows his business. Absolute not a complaint. Good man.
9/11/2021
Eric K. VERIFIED CUSTOMER
In and out, easy peasy.
9/11/2021
Jolene M. VERIFIED CUSTOMER
Longo Toyota of Prosper service is the best! My service writer, Chase Reninger, was professional and answered all my questions.
9/11/2021
Rob S. VERIFIED CUSTOMER
It Was my first time at this location, as I just moved from California. Everything went well and my Service Advisor Chase Reninger was very professional and accommodating. He answered all my questions and even looked into a past recall on my truck, that I was unaware of. Hats off to him, and the Longo Prosper Team for looking out! Great customer service and will definitely be back!
9/10/2021
Winnie B. VERIFIED CUSTOMER
Westin made the whole experience much better. He is a wonderful representative of your company.
9/10/2021
KEITH G. VERIFIED CUSTOMER
Kenneth kept me informed of the progress of the service of my truck. Good waiting area to work from.
9/10/2021
Jami S. VERIFIED CUSTOMER
David is very friendly and always looks after our needs.
9/10/2021
Vern A. VERIFIED CUSTOMER
Quick service on an issue without an appointment. First time at this dealership and very pleased. Weston and the team are first rate.
9/10/2021
Bruce A. VERIFIED CUSTOMER
Great customer service by Kenneth!
9/10/2021
Jayaram M. VERIFIED CUSTOMER
????
9/10/2021
Jared Z. VERIFIED CUSTOMER
Weston was the absolute best! Quick to give updates and made me feel taken care of. Definitely will be back!
9/10/2021
Josh K. VERIFIED CUSTOMER
My wife brought in our Sienna that had a nail in the tire on 9/8. She was told after a few hours that they would need to order a tire and it would be in by 230pm next day on 9/9 and would get balanced and put on same day. She was also told they put the full size spare on the Sienna and can drive it like normal. My wife then drove home down 380 full speed. When I heard about this I went to the garage and confirmed it’s a temporary spare and is not safe to drive as normal. Then today (9/9) she never heard back from dealer on timing of getting new tire put on Sienna so she called at 5pm to be told that her advisor was gone for the day and that tires come in between 230pm - 530pm every day and that when ours is found and ready we’d be called. This is not what we were advised the day before and received no updates throughout the day. No my wife has to cancel plans tomorrow because she doesn’t know when or if she’ll get the tire replaced. We’ve had an issue almost every time we’ve used Longo Prosper. We continue to give it a chance because it’s so close, but may have to consider servicing at Plano in the future.
9/9/2021
Louis F. VERIFIED CUSTOMER
Great service and service writer
9/9/2021
LORRAINE J. VERIFIED CUSTOMER
Thank you for providing excellent service!
9/9/2021
Alessandra C. VERIFIED CUSTOMER
He provided the best service I ever received from Toyota. He is smart and efficient.