Our truck was returned freshly washed.
Everyone was courteous and the waiting area was clean & inviting
8/17/2021
Megan R. VERIFIED CUSTOMER
Chase always does a great job.
8/17/2021
Chad S. VERIFIED CUSTOMER
Awesome
8/17/2021
Jeremy F. VERIFIED CUSTOMER
Weston is an extremely helpful and polite service advisor and good guy to chat with in general too. I appreciate Longo staff and my Tacoma! Thanks
8/17/2021
Naghma T. VERIFIED CUSTOMER
Need free gift card for gas thanks
8/17/2021
Andres K. VERIFIED CUSTOMER
Everything is fine
8/17/2021
Jerry N. VERIFIED CUSTOMER
No additional comments.
8/17/2021
Susanne R. VERIFIED CUSTOMER
Everyone was extremely nice. Better service than Toyota of Plano
8/17/2021
AMBER S. VERIFIED CUSTOMER
They did a good job with everything except this is the second time I've left after a car wash with some of the car wash straps caught in my bike rack on top of my car. Had to stop again on 380 to pull the 2 left there out. Just make sure to check them is all I suggest! Great service, very friendly. No problem other than that.
8/16/2021
Joseph S. VERIFIED CUSTOMER
Good and efficient experience with Doug.
8/16/2021
Stephen A. VERIFIED CUSTOMER
David is amazing at understanding my needs and knowing how to offer the best options for me. I trust and appreciate everything he has done for me.
8/16/2021
Todd M. VERIFIED CUSTOMER
I do hope that the technicians review of my transmission concerns is correct.
CHR's have some interesting notes online regarding their powertrain.
8/16/2021
Marcie F. VERIFIED CUSTOMER
Best customer experience by far, I’m happy to fill out the survey as soon as I get it, thanks so much
8/16/2021
Mario M. VERIFIED CUSTOMER
Awesome
8/15/2021
Darrell W. VERIFIED CUSTOMER
Kenneth is really great! Your service manager could use some coaching on how communicate with customers. Was not happy with how the door was repaired but Kenneth is taking care of it, just inconvenienced with having to now deal with this over several visits. I’ve been offered nothing for my time.
8/15/2021
Charles S. VERIFIED CUSTOMER
Service and staff have always been ‘top notch’
8/15/2021
Chad W. VERIFIED CUSTOMER
Rockstars!!! All of them!!
8/15/2021
Joel E. VERIFIED CUSTOMER
I arrived on time for my appointment and went inside and sat down. After about 30 minutes of not being called up to check in I went and asked what the deal was. I was told they took my car back with out talking to me. But I assumed this meant my service was started so I wasn't worried another 30 minutes later my service rep finally called me up and told me he didn't know I was there and insinuated that I had done something to make him believe that.on top of that 1 hour in I was informed that they hadn't even started service on my vehicle. I was told there was a back up. But i had no opportunity to be told how long it would take to get my car serviced because no one checked in with me. So I spent 2 hours of my day off sitting around when had I known that things were running behind I could have arranged a ride so I could go back home and enjoy my day.
I have been a loyal longo customer and am honestly surprised by this experience of terrible customer service. I can only hope this does not become a regular problem.
8/15/2021
John G. VERIFIED CUSTOMER
The ongoing updates on the service of my vehicle was outstanding