Austin was knowledgeable, friendly and went above trying to help.
4/30/2021
Rich B. VERIFIED CUSTOMER
Re: Michael Smitley. Haselwood - Heartland Toyota http://udpcsi.com/SF1NZG02
Mr. Smitley is a customer service all-star. He got me back on the road with a quickness. The experience was a throw back to a by gone era when you could rest assured with nothing more than a persons word and a handshake even though handshakes are illegal nowadays. I highly recommend Michael and Heartland. They have never let me down and if I was going to war, God forbid, this is the team I want backing me up....4 life! Thank you sir. Bless us all...everyone!
4/30/2021
Marcial A. VERIFIED CUSTOMER
Helpful and a professional. Explain in detail the issue on hand.
4/30/2021
Jeannette F. VERIFIED CUSTOMER
Michael was perfect.
4/30/2021
Angie W. VERIFIED CUSTOMER
This is the second time Paul has checked me in. He does a great job! Let’s them know I am waiting so I am not there for 3 hours like the first time I brought it in for a oil change. He also goes over everything that was checked on the vehicle and answers any questions I may have. Thanks Paul for your thoroughness!! Makes oil change day so much better.
4/30/2021
Margaret W. VERIFIED CUSTOMER
He is a very polite young man with impeccable customer service , furthermore, he remembered me from my last service appointment when he had recommended having my front brakes serviced, which I did today. I was impressed with his attention to detail and explaining everything that was completed on my car.
Thanks Ryan!
4/30/2021
Stephen H. VERIFIED CUSTOMER
I was extremely satisfied with your service, with one minor exception. When I called in the morning about bringing the car in, I specifically asked for the labor charge for replacing the battery and was told it would be about $35.95. Instead it was $65.50. When I questioned Patrick, he said that the lower figure is for a normal battery change, but changing the battery in my vehicle requires more time than normal, which I do not dispute. I know that it’s a small difference, and I know that you gave me a Costco discount, but in this kind of situation you really should honor the quoted price.
4/30/2021
William H. VERIFIED CUSTOMER
Michael was responsive and knowledgeable and really quite friendly and engaged.
4/30/2021
Alonzo C. VERIFIED CUSTOMER
Breanna was very nice and helpful. Great customer service
4/30/2021
Kate . VERIFIED CUSTOMER
I will always ask for Matt. He is kind, and is concerned with my needs regarding my car. Thanks Matt!
4/30/2021
Edna H. VERIFIED CUSTOMER
Very transparent in explaining what maintenance is due and customer oriented. Very happy and highly recommended service representative.
4/30/2021
Yvonne K. VERIFIED CUSTOMER
All went well
4/30/2021
Tracey M. VERIFIED CUSTOMER
Bre was great to work with. Thank you, Bre!
4/30/2021
Dennis E. VERIFIED CUSTOMER
Greg was very helpful on a serious issue with Toyota and is continuing to work with me on it. He and the service manager are going the extra mile to assist me.
4/30/2021
Kenneth R. VERIFIED CUSTOMER
Greg did a great job keeping us informed on the status of our truck.
4/30/2021
Thomas N. VERIFIED CUSTOMER
Kept us updated as to the status and timely completion
4/30/2021
Randall R. VERIFIED CUSTOMER
He was very transparent- sharing all the data about my car.
4/30/2021
Sandra E. VERIFIED CUSTOMER
Ryan was very thorough in explaining the process from start to finish. I appreciated his professionalism as well as his sense of humor.