Matt was very helpful by explaining the maintenance schedule for my new Highlander. He made me feel part of the Toyota family. Thank you.
11/14/2020
Michael M. VERIFIED CUSTOMER
very prompt in notifying us of tme to take to complete tasks
11/13/2020
Daniel P. VERIFIED CUSTOMER
Great job and fast service
11/13/2020
Jerry R. VERIFIED CUSTOMER
Super customer service by Mike Smitely!
11/13/2020
Scott P. VERIFIED CUSTOMER
Excellent customer service!
11/13/2020
Richard K. VERIFIED CUSTOMER
Chester was great.
11/13/2020
Gayle F. VERIFIED CUSTOMER
Dustin went out of his way to accommodate my time needs and did everything possible to make my appointment extremely efficient. I really appreciate his excellent customer care
My only complaint is the cost of the key- I feel the price takes advantage of the customer. $425 is double what you should charge.
11/13/2020
Kathleen Ann. VERIFIED CUSTOMER
He is very accommodating and has an outstanding customer service.
11/13/2020
Bruce O. VERIFIED CUSTOMER
I thought Austin was great. Very personable and thorough.
11/13/2020
Martin L. VERIFIED CUSTOMER
Repairs were over an hour longer than quoted.
11/13/2020
Mark T. VERIFIED CUSTOMER
Ryan was very friendly. He explained everything to me in detail. Love service appointments at Haselewood Toyota
11/13/2020
Arla E. VERIFIED CUSTOMER
Professional and friendly service. Car was ready as promised.
11/13/2020
Christopher E. VERIFIED CUSTOMER
I told Dustin he gets an A+ in terms of customer satisfaction.
11/13/2020
Edward S. VERIFIED CUSTOMER
I have always had my cars serviced at Heartland. Chet continued the quality service I have grown use to. My vehicle was done way ahead of schedule and everything went smooth both upon arrival/drop off & pickup.
11/13/2020
Gregory B. VERIFIED CUSTOMER
Great service, quick updates when I wanted to know if anything needed to be replaced ????????
11/13/2020
Michael B. VERIFIED CUSTOMER
Daniel is really knowledgeable, explained everything to me and followed up like he said he would. Awesome to work with!
11/13/2020
Kirsta G. VERIFIED CUSTOMER
Alicia was wonderful - very prompt, professional, and pleasant.
I am frustrated with Toyota. I have been a loyal Toyota fan for at least 30 years. I do not understand why Toyota has not fixed the rodent issue and the wiring. The Pacific Northwest is filled with critters especially if you are adventurous as many Toyota owners are. Why doesn’t Toyota put the screen up preventively to prevent/discourage rodents getting in through the air filter? And perhaps rethink what they are coating their wires with?
It is very disheartening to have a vehicle only 2 years old or less needing to be towed and worked on - these are not inexpensive vehicles and trust in your vehicle is so important (the main reason I get a new vehicle every few years). This happened to me 4 or 5 years ago with a new Tacoma too.
Kirsta
****-****-xxxx
11/13/2020
Laura S. VERIFIED CUSTOMER
Austin goes out of his way to help us understand our vehicle and be confident in our service purchases such as this $1500 surprise repair. He does a great job and we honestly would probably go to Wilder Toyota if it wasn’t for Austin. Give that man a raise!
11/13/2020
Richard L. VERIFIED CUSTOMER
Great experience with Breanna!
11/13/2020
Kathy L. VERIFIED CUSTOMER
Austin provided great service. Explained everything well, was very courteous, all the things that bring me back to Heartland time and again.