yeah she do a great job I appreciate, only thing I don’t get it’s is the want me to go ford to get how much to fix the oil leak in the car bayside before I bought the car the oil leak, anyway why the want me go to ford whe I bought the car at Toyota heartland I don’t get it, thank you for a great service?
11/12/2020
Scott C. VERIFIED CUSTOMER
Thank you Ryan for keeping my updated on the service and for all the recommendations to keep my FJ in top shape.
11/12/2020
Byrd T. VERIFIED CUSTOMER
Excellent service advisor!
11/12/2020
Rita D. VERIFIED CUSTOMER
As usual very detailed with informations and they did what I requested todo and check for. No complaints, 100 % satisfied, please continue your hard work and dedication to your customers. Thank you Michael and all.
11/12/2020
Steven F. VERIFIED CUSTOMER
Paul did a great job. He was friendly, explained all findings and came to find Mr in the café when the job was complete.
11/12/2020
Sara E. VERIFIED CUSTOMER
I was extremely dissatisfied with the service Breanna provided. I was unable to take our truck to get serviced because my daughter was taking a nap, so my boyfriend went to drop it off. Last month when I set up the appointment, we were offered a rental and I said yes I would want a rental. When my boyfriend went to drop off the vehicle and he asked Breanna about the rental she claimed they were not giving rentals because of Covid. So my boyfriend had to call and have his parents go to Bremerton to pick him up. Once I was notified on what happened with the rental I called, spoke with Amber from rentals and she said we had one waiting for us at 12:30 when we had our appointment. I'm upset that Breanna either lied to my boyfriend or she didn't bother to even ask to see if we did have a rental, she just threw out a generic response about not having one. By the time I called Amber, they set up and we had to call for a ride, it was too late to come I. To get a rental for only 1.5 hours. I would appreciate if Breanna would take the time to be thorough with her customers, even if you guys are busy.
11/12/2020
Robert C. VERIFIED CUSTOMER
Ryan is a top notch service agent. I walked in believing I needed to make an appointment for vehicle service and Ryan said, "No, we can help you now." Highly professional and smart, thank you and give that man a raise. Went out of his way to help me on Veterans Day and took the time to sincerely thank me for my military service. I say a huge thank you to Ryan for his hard work and quality of service that sets Heartland Toyota apart and above all other dealerships. Thank you Ryan!!!
11/12/2020
Ashley K. VERIFIED CUSTOMER
Austin Newell also noticed my son and I waiting for awhile. He checked on the status and got us out of there! Thank you Heartland!
11/12/2020
Lance A. VERIFIED CUSTOMER
Excellent customer service
11/12/2020
Dominador R. VERIFIED CUSTOMER
Mr. Paul Smith is really cordial and accommodating and displays professional customer service concepts. He is a great asset to the company. Kudos!
11/11/2020
Dennis S. VERIFIED CUSTOMER
Always the best.
11/11/2020
Jeri H. VERIFIED CUSTOMER
Danny was very helpful and went out of his way to answer some questions regarding a cracked windshield, as well as helping with the service on my car. I’m very satisfied with Danny’s customer service and with Heartland Toyota.
11/11/2020
Eric H. VERIFIED CUSTOMER
Ryan, was very professional and extremely helpful. I enjoy coming to Heartland Toyota because of people like Ryan.
11/11/2020
Richard S. VERIFIED CUSTOMER
Fast and knowledgeable.
11/11/2020
Augustine L. VERIFIED CUSTOMER
Ryan was extremely helpful and professional assisting with my car service.
Thank you
Tino Ledesma
11/11/2020
Deborah C. VERIFIED CUSTOMER
Austin was awesome. He explained everything before we started and was very pleasant and professional
11/11/2020
Stephen H. VERIFIED CUSTOMER
He was a great help.....
11/11/2020
Edwin W. VERIFIED CUSTOMER
Excellent service
11/11/2020
John H. VERIFIED CUSTOMER
I waited almost an hour and a half just to find out they ordered the wrong part and I have to come back.