Work was good, in person people was great- a person at a different location helped me get my keys back it was late just before closing. What I didn’t like was the fact I had to call to check on my car to see when it would be ready.
11/10/2020
Brian O. VERIFIED CUSTOMER
Got in & out on time.
11/10/2020
Shawn B. VERIFIED CUSTOMER
Thank you Ryan a great representative of the Heartland Toyota’ team
11/10/2020
Benjamin F. VERIFIED CUSTOMER
Bre was wonderful! Her communication was exactly what we needed to keep us up-to-date.
11/10/2020
Janetta M. VERIFIED CUSTOMER
Bre did an outstanding job. She was very friendly, and kept me informed as the service on my vehicle progressed. Everyone was helpful. Great job.
11/10/2020
Richard H. VERIFIED CUSTOMER
Great!
11/10/2020
Harriet W. VERIFIED CUSTOMER
Mike was very pleasant to work with and clearly explained the services I received today. Thanks, Mike!
11/10/2020
Michael F. VERIFIED CUSTOMER
Daniel was great. This was my first maintenance visit with my 2020 Tacoma. He explained all of the maintenance protocols and ensured that I brought my maintenance and warranty manual in so that he could add the Toyota certified maintenance stamp. I am not too proud to confess that I am not very technically minded. Daniel treated me respect and explained things clearly in a way that made me feel informed not lectured. I am glad I bought the maintenance plan.
I actually enjoyed my visit and it was much faster than I expected.
11/8/2020
Michael A. VERIFIED CUSTOMER
Chester Bradley was very helpful, friendly and very accommodating. He made sure everything was fine and alerted me with some issues. I always get great service from Heartland Toyota that’s why I keep bringing my vehicle there for all of my service needs. Keep up the good work. Thanks again Chester.
Regards,
Doris Arau
11/8/2020
Sharon L. VERIFIED CUSTOMER
It was nice to see that things improve from last time my husband had a bad experience.
11/8/2020
Jeffrey N. VERIFIED CUSTOMER
**** flush did not solve problem of shuddering. It looks like I've paid $250.00 for nothing as now I have to make a warranty claim to fix the real problem. Please forward to service manager. I'd like to discuss how to diagnose the problem and make an appointment to fix or replace transmission. Thanks, Jeff Neuwirth ****-****-xxxx
11/8/2020
Jean M. VERIFIED CUSTOMER
Daniel was great!
11/8/2020
Michael C. VERIFIED CUSTOMER
From the moment I arrived where the valets were checking in the cars I felt like I was welcomed. I explained that I didn’t have an appointment and was hoping that I could be seen if there was a cancellation and the valets directed me to Austin who had just finished with another customer. Austin listened to my explanation and he made me feel at ease by saying that he and his team will take care of things. That right there is customer service at it’s finest! My RAV4 was completed in no time and Austin explained everything and even gave his direct number should we have any other maintenance questions/problems in the future. This is one very satisfied customer who will let friends and family know of the value Heartland Toyota team places on customer service. BRAVO ZULU!!
11/8/2020
Rebecca L. VERIFIED CUSTOMER
Austin was very friendly and he provided great customer service. I was very satisfied.
11/8/2020
Laura G. VERIFIED CUSTOMER
Very well infomed of the requirements for maintenance on vehicle and let me know about the future maintenance process as I transition to the extended warranty
11/8/2020
Richard M. VERIFIED CUSTOMER
Dustin Beason did an outstanding job 5 stars.
However the shop Techs' forgot to reset my
computer on need's service, device I was in Tacoma
and stopped at Toyota there they rest the
computer so, I was then satisfied.
11/8/2020
Richard M. VERIFIED CUSTOMER
Dustin Beason did an outstanding job 5 stars.
However the shop Techs' forgot to reset my
computer on need's service due indicator device, I was in Tacoma
and stopped at Toyota there they rest the
computer so, I was then satisfied.
11/8/2020
Maria M. VERIFIED CUSTOMER
Great customer service as always
11/8/2020
Dan A. VERIFIED CUSTOMER
Very professional, willing to listen and get to the bottom of an unclear diagnosis.
11/8/2020
William M. VERIFIED CUSTOMER
Chester was professional and efficient. The job was completed on time. Thank you Newton.