Service check in and vehicle pickup needs clarifying. Put a sign outside in the bay to come inside to drop the vehicle, and make sure the service rep tells you to come back to them and skip the line when picking up the car.
9/30/2020
Christine S. VERIFIED CUSTOMER
We brought our car in for a 200K mile check with a long list of potential repairs. Both Randy Horn and Dustin Beeson were most helpful in assisting me to understand what was involved and the appropriate costs. Both men worked together as a team and quickly expedited a job that I thought would take 2 days into a one day job. Both were competent, professional and courteous. Their advice is one reason we keep coming back to Heartland Toyota for our service needs on both our Toyotas.
9/30/2020
Dennis C. VERIFIED CUSTOMER
I had to go to the Service Stand Up Computer Stations and ask for assistance since there were 3 people there doing very little. However, Ryan was fine he did a good job once I was able to settle my account and explaining what we had agreed to on the telephone earlier I the day. I came in for a oil change lube and levels checked and it cost me $712.00 today. Just a bit more than I expected. However, now my Tundra is properly Winterized! Thank You! Have a Great day! Dennis
9/30/2020
Edward J. VERIFIED CUSTOMER
Paul Scott did a very good job
9/30/2020
Ariel F. VERIFIED CUSTOMER
Keep the good work.
9/30/2020
Sok G. VERIFIED CUSTOMER
Great job. Thank you.
9/30/2020
Debra M. VERIFIED CUSTOMER
Donnie was very polite and thorough.
9/30/2020
Lee M. VERIFIED CUSTOMER
Outstanding as always!
9/30/2020
Edward D. VERIFIED CUSTOMER
Excellent
9/30/2020
Christian G. VERIFIED CUSTOMER
Great employee....
9/30/2020
Mark M. VERIFIED CUSTOMER
Mike is pleasant, personable and efficient..
9/29/2020
Nicole F. VERIFIED CUSTOMER
Most of the dealerships vacuum your car out when you get an oil change. That was the only difference I saw in the service.
9/29/2020
Richard T. VERIFIED CUSTOMER
Completely happy with the service. I do think it took longer than planned due to being short staffed.
9/29/2020
Mark H. VERIFIED CUSTOMER
Everything went quickly and smooth. Ryan did a very good job!!
9/29/2020
Clarence S. VERIFIED CUSTOMER
Matt was very helpful and friendly and very confident with his work so it felt good to have him helping me.
9/29/2020
Mary G. VERIFIED CUSTOMER
Excellent customer service. Nice, helpful and thorough. Great experience
9/29/2020
Judy C. VERIFIED CUSTOMER
She actually listened. She is one of your better employees
9/29/2020
Carolyn S. VERIFIED CUSTOMER
Excellent service, very professional
9/29/2020
**** T. VERIFIED CUSTOMER
I came in today with a flat tire and no appointment. With everything going on today he did his best to squeeze me in and get me out so I could get home before noon. Thank you for keeping things real and not lying to me about wait times.