I was told that an obvious factory defect might not be covered by my bumper to bumper warranty. I was told I would hear back within three days and still have not heard back after a week even though I left a message on day 5.
9/28/2020
Linda J. VERIFIED CUSTOMER
Everything went well
9/28/2020
Robert F. VERIFIED CUSTOMER
A little long, but over-all good experience.
9/27/2020
Jackson Y. VERIFIED CUSTOMER
Informative and great service.
9/27/2020
Melissa M. VERIFIED CUSTOMER
Austin was very nice and helpful
9/27/2020
Nancy L. VERIFIED CUSTOMER
While the check-in on a Saturday was slower than usual, everyone was most apologetic. The work itself was done in a timely manner and Austin couldn’t have been more accommodating.
9/27/2020
Nilo B. VERIFIED CUSTOMER
Couldn't asked for a better service representative from Hasselwood Toyota
9/27/2020
Timothy W. VERIFIED CUSTOMER
Chester was great to work with!
9/27/2020
Todd C. VERIFIED CUSTOMER
I was greeted and directed to the check-in area upon pulling up. Everyone was very professional and the dealership is spotless. Thanks for a job well done.
9/27/2020
Jerry F. VERIFIED CUSTOMER
I had to wait 15 minutes before anyone helped me. Everyone did say we will be right with you and Donald did thank me for my patience.
9/27/2020
Sandra H. VERIFIED CUSTOMER
It was a pleasure dealing with your service department. Austin was very professional and welcoming.
9/27/2020
Eric D. VERIFIED CUSTOMER
Austin was awesome, great customer service and experience. Brought my vehicle to rental office so I can get my insurance card. By doing that, he totally respected my property. Way to go Austin, thanks a lot.
9/27/2020
Linda L. VERIFIED CUSTOMER
The wrong part was ordered so now I have to take another Saturday to have it done. Not too happy
9/27/2020
John B. VERIFIED CUSTOMER
Once again Chet did a great job getting me in and out quickly with everything explained clearly!
9/27/2020
John P. VERIFIED CUSTOMER
Had to bring the car in twice for proper repair
9/26/2020
Karl O. VERIFIED CUSTOMER
I purchased a second key for my 2019 Prius. The cost is extremely high for an item that should have come with the car.
However, the transaction was done quickly and the service was efficient and friendly
9/26/2020
Arla E. VERIFIED CUSTOMER
I am pleased with the service I received. I like having my cars serviced at Heartland.
Thanks Chester.