Excellent level of knowledge and experience with data retention systems. Helpful in recommending courses of action for service plans that deviated from normal schedule, specific to the values of the customer. Attentive and well mannered, intends the best for the customer. Blow the horn for Ryan Horn.
9/10/2020
Jill W. VERIFIED CUSTOMER
I was pleased he kept me informed of timing.
9/10/2020
Susannah A. VERIFIED CUSTOMER
Thank you for the complimentary drink!
9/10/2020
William J. VERIFIED CUSTOMER
I had an appointment for oil and lube at 12:15.
My car was invoiced 1:48. One hour service was quoted.
Changes should be made with meeting a service advisor.
Recommend you stay in car until advisor is ready.
Currently you are directed to enter the right door.
You then walk by all the folding chairs with other people waiting to the left to get in line(line starts here) Then wait in the chairs moving to right for you turn
9/10/2020
Jerry S. VERIFIED CUSTOMER
Mike was on top of everything and the repairs were done to my satisfaction
9/9/2020
Arleen S. VERIFIED CUSTOMER
I look forward to completing the survey. Paul Smith was excellent.
9/9/2020
Stanford C. VERIFIED CUSTOMER
Excellent service and the car was finished earlier than expected. Definitely going the extra mile.
9/9/2020
Gary B. VERIFIED CUSTOMER
Matt was efficient friendly competent. Enjoyed working with him.
9/9/2020
Maria S. VERIFIED CUSTOMER
Chester was friendly and professional and helpful.
9/9/2020
Andrew K. VERIFIED CUSTOMER
Austin was extremely helpful. Incredible customer service! Thanks man!
9/9/2020
Tia L. VERIFIED CUSTOMER
She was great
9/9/2020
Steve S. VERIFIED CUSTOMER
Chet, is a excellent service advisor. Kept me updated on my vehicle service.
9/7/2020
Andreas S. VERIFIED CUSTOMER
The representative, Chet, was very nice and thorough. I was dissatisfied with the amount of time it took to complete my service. I had a routine oil change, tire rotation, 30 point inspection, and it took 75 minutes. It is my expectation that if I have an 8:15 appointment, and I am 5 minutes early, then this service should be done by 8:45.
9/6/2020
Marivic D. VERIFIED CUSTOMER
Efficient service. Good customer service!
9/6/2020
James L. VERIFIED CUSTOMER
Austin was very professional and courteous. He did a great job explaining the recommended maintenance issues found by the mechanic. One thing I found disappointing is I spent over $1300 on service, was without my vehicle for most of the day. I asked for a loaner and was told I didn’t qualify. It’s not always easy finding two rides in one day. Just to be clear, this had nothing to do with Austin. Things like that are why I travel farther for vehicle purchases, and only use Heartland for service.
9/6/2020
Anita M. VERIFIED CUSTOMER
Promised time completed punctually. Service rep advisor handled paperwork in a knowledgeable expertly fashioned. Bravo Zulu.