Heartland Toyota Auto Repair Service

Mike was very good with my service. Thank you, John C

Chet was a wonderful ambassador. I also loved your guest waiting area, lots of amenities and very comfortable. It was my first visit to heartland Toyota and I will continue to go there as I've been a 30-year Camry owner.

Excellent service

Great service! Courteous and friendly customer support.

Matt is a great asset to your organization

Came in for a free oil change. It’s funny I had to notify the service tech that it was a free oil change, it is amazing to me that that is not on their computer. Because I was almost to the point of paying, being charged.

Liked Bre She was great Thanks for the rental. Allison

Bre was great, zero complaints. Nothing was resolved however. I've tried 3 different phone charger cords, all cause the port to de-energize within 1 to 5 or so minutes. Toyota advertises incorrectly with the 4Runner mileage. Look on the chat rooms online. I bought mine with 40 miles on it. It was ay 11.2. within 150 miles, to which I drove 40 or under to continue to break in the motor, I went to 16.5. my vehicle is stock, I drive it like a grandma to see if there's any way to get the avg up. It's only dropped to 15.2. a month ago when I was in for routine service, it was 15.4. I live a mile from the freeway, with almost o hills. I run premium fuel only. I was told today, "it'll get better the more you drive it". What sense does that make at this point? I have 7k miles on it. I drove from Gig Harbor to Centralia awhile back, set my cruise control at 64. I left avg 16.2, arrived getting 15.9. And don't get me started on the sales managers. In the last 6 months, I've left 4 voicemails, and my last service I tried talking to them in person and was told they were too busy to talk to me, left a follow up message with a live person a couple weeks later and she said under no certain terms would they not call me back because she was going to talk to them personally. No call. I don't understand. I wouldn't pat myself on the back the way your advertising seems to. You have some good people there, face to face. The rest? No thanks.

I will most definitely return for service and maintenance in the future

Ryan was very friendly and understanding of my schedule. 10/10 would recommend. Also my car transitions smoothly between gears now after the servicing and I was appreciative of the extra info they gave me about some needed maintenance

Arrived for our alignment service appointment at 5:20 pm on Thursday. We waited until 7 pm with no updates on our vehicle status. At 7:15 pm we were checked out and told that the person who serviced our vehicle was test driving it to make sure that it was good. We waited another 45 minutes before we were given another update that the vehicle was still being worked on and that it would be ready soon. At around 8:30 pm, we were told that the vehicle would need to be returned the following day to fix an issue that occurred when the technician fixed the alignment. We were at the dealership for 3 hours before our vehicle was returned to us with warning lights turned on that had not been turned on before we dropped it off at 5:30. We were given a rental the following day so that they could fix their error and thankfully we got the truck back in good working conditions. However, we should not have been continually told the vehicle would be ready soon and stayed past the time the service department/shop closes without updates or an offer to get a rental car so that we could return home for the night if they needed the truck to stay overnight and be worked on for longer.

Everything is fine however there is a very strong gas smell in the car. It seems to be dissipating, but it’s almost as if someone spilled gas somewhere. Hoping it goes away in a couple days. It was almost unbearable when I picked it up.

Several times i have indicated on my paperwork when i signed in, that i wanted help turning on my bluetooth. Then i have left and realized on the way home that i didn't get it done. Mr Smiley made sure he had turned on bluetooth, adjusted the dashboard display, and located a music stream.

Took a little longer than advertised at dropoff but I also asked them to check out a noise I was hearing. Good facilities, where's the new vehicle lot?!

Great agent and experience

Dustin is professional, kind, and very humble.

Outstanding support and a good conversation on technical solutions for my Tacoma pickup. Well done Matt!

Patrick did an outstanding job. He kept me informed to any changes to the planned maintenance and thoroughly briefed on the maintenance completed and status of my Tacoma and maintenance recommendations. Give him a raise!

Chester is friendly, personable, and knowledgeable about my Prius. My husband was with me, but Chester directed the conversation to me which I truly appreciated since I am the owner of the Prius. He summarize the work done today and sent us off with a warm good-bye. ~Anna Owens

Thank you for thoughtful service and making an effort to save me money.