I waited more than 2 hours for my service to be completed. Then I was called at 415 and told to "make it quick cuz we're closing at 430". I arrived, and there was a discrepancy about the cost. We figured it out, then I went to find my truck (noone showed me where it was)...i had to use the locator on my keys. Poor customer service at a premium price. Now that my 2 years have passed, I will be sure to go somewhere else to spend my money.
9/6/2020
Dean S. VERIFIED CUSTOMER
Great service!!!
9/6/2020
Nolando C. VERIFIED CUSTOMER
Coming back there twice to fix the problem, wasted my time. It was hard to know if your technician really replace the transmission fluid when I had my service, but thanks for calling me back to replace the transmission fluid for the second time. The color of the transmission fluid now is red, before it was black.
Thank you again.
9/6/2020
Richard C. VERIFIED CUSTOMER
Ryan was very officiant and expedited the whole process...he is an asset for you.
9/5/2020
William F. VERIFIED CUSTOMER
Always enjoy the service times at Heartland. Nice friendly place to relax and drink a mocha while getting quality work on my Toyota. the only thing I think you could improve on would be offering vacuum service with the oil change.
9/5/2020
Jeffrey C. VERIFIED CUSTOMER
Mr. Bradley provides great customer service.
9/5/2020
Mike G. VERIFIED CUSTOMER
Chester did a great job.
The service took over two hours, the Toyota information on the recall stated that it would take 45min to an hour to complete.
9/5/2020
Melvin S. VERIFIED CUSTOMER
Matt Wright and the other service people did an excellent job. I am very satisfied.
9/5/2020
Karen B. VERIFIED CUSTOMER
Excellent service!
9/5/2020
John K. VERIFIED CUSTOMER
Always great service and staff.
9/5/2020
Robert S. VERIFIED CUSTOMER
Dustin was not only courteous but was patient with me while I attempted to explain my concerns and was also very helpful with the possible outcomes.
9/5/2020
Deborah M. VERIFIED CUSTOMER
The service was excellent, everyone was kind, knew there jobs and went above to make me feel comfortable. Thank you!
9/5/2020
Stephanie B. VERIFIED CUSTOMER
Carried bags in on check in. Josh got house keys when forgotten. Chet and I was on the same page... when he was just abut to call me, I called him. Thank you for the great service and positive attitude.
9/5/2020
Gregory B. VERIFIED CUSTOMER
Great work
9/5/2020
Donna J. VERIFIED CUSTOMER
Quick and friendly service.
9/4/2020
Steven S. VERIFIED CUSTOMER
Im very satisfied to Toyota Heartland service to my car.
9/4/2020
Vincent D. VERIFIED CUSTOMER
Breanna did a great job. Thank you
9/4/2020
Erik M. VERIFIED CUSTOMER
Service in this day and time was great.
9/4/2020
Ademola A. VERIFIED CUSTOMER
Dustin has always been awesome. I only come in to service my cars when he's there.