He was personable, took time to scan through previous services to make sure there was not something for recheck , followed up on my warranty. He did a great job ! Thanks, Ryan!
9/4/2020
Patrick O. VERIFIED CUSTOMER
After HORRIBLE service the last two times I was in, I seriously questioned my decision to purchase my truck at Heartland. When shopping for my truck, I decided to buy from Heartland due to its close proximity to my daily commute. I wanted the convenience of a Toyota service department. Without having to go to far out of my way.
Breanna has helped to restored my confidence in your service department. I got my truck back in under an hour with no hassle. She was well organized, efficient and very personable!
9/4/2020
Carl S. VERIFIED CUSTOMER
Michael was very friendly and helpful. Excellent customer service and hospitality. Thank you Michael.
9/4/2020
Christopher K. VERIFIED CUSTOMER
Not sure it was supposed to be included but the truck wasn’t washed and the interior wasn’t vacuumed. It may be the times but with my Rav 4 purchase in Tacoma every service includes that.
9/4/2020
Michael M. VERIFIED CUSTOMER
Bre, was amazing. Great service. Thanks for the tire quotes.
Mike McCord
9/4/2020
Tami A. VERIFIED CUSTOMER
Ryan was great.
9/4/2020
Josefina H. VERIFIED CUSTOMER
Great customer service.
9/4/2020
Jacob F. VERIFIED CUSTOMER
Always nice and friendly
9/4/2020
Joeseph I. VERIFIED CUSTOMER
Extremely easy and friendly service. The communication about what was going on with the mechanics was awesome!
9/4/2020
Memphis . VERIFIED CUSTOMER
Customer service is always impeccable.
9/4/2020
Shannon D. VERIFIED CUSTOMER
Bre is fantastic! Best customer service experience I’ve had in a long time!
9/4/2020
Bruce C. VERIFIED CUSTOMER
Matt was very professional and communicated everything very clearly!
9/4/2020
Adrienne D. VERIFIED CUSTOMER
He was great. Friendly and efficient. He was great with my two littles that I had with me.
9/4/2020
Ron B. VERIFIED CUSTOMER
Alicia was very helpful, friendly, courteous!
9/4/2020
George S. VERIFIED CUSTOMER
This was for a safety recall. Readily done; easy to set up; while I live 25 miles away, I will have any work done that needs a dealer, done by you for both of my Toyotas. Thanks for the help.
9/3/2020
Jack M. VERIFIED CUSTOMER
I had interactions with 3 of your team members. All were friendly, helpful and professional.
My experience with your dealership has been wonderful.
9/3/2020
Carol W. VERIFIED CUSTOMER
Excellent customer service,, very helpful and courteous.. Good job..
9/3/2020
Jane E. VERIFIED CUSTOMER
Breanna was thorough and remembered every item I needed the Service Team to look at- there were quite a few fixes needed. All were resolved. She set me up with the Toyota rental car service and it worked out perfectly as my car did stay overnight.
5 Star service and the Covid-19 safety measures were excellent. Breanna even had two cups on her desk outside the plastic barrier, with pens in them for customers to use. One cup said , "Clean, sanitized" and the other was labeled "Used." SMART!
Thank you!
9/3/2020
Shawn K. VERIFIED CUSTOMER
Fast and excellent service. Thank you!
9/3/2020
Lawrence P. VERIFIED CUSTOMER
Very effortless experience due to great attentive service