Waiting 20 minuets to check in is not right. This happens every time. Yet other workers are wondering around
9/1/2020
Susan B. VERIFIED CUSTOMER
The staff was wonderful the girl checking me in was adorable and good at her job thank you for everything making me feel safer
9/1/2020
Heather M. VERIFIED CUSTOMER
Dustin was very friendly. He was very helpful in explaining the minor things i should change. He also told me when my next service is due and gave me an approximate cost for that sevice. I appreciated his thoroughness.
9/1/2020
K P. VERIFIED CUSTOMER
He did a great job.
For some reason the system could not find my name and my husband name for the appointment
Dustin did not get discourage and finally found us via my phone number. We had an internet appointment.
He was also very considerate of the fact that we had driven all the way from Bainbridge and that we were waiting for the fuel pump to be replace at the dealership. So he made sure the technician replaces the fuel pump asap and kept our wait at a minimum.
We appreciate your help.
Thank you.
9/1/2020
Veda W. VERIFIED CUSTOMER
My car is not done yet. But so far Dustin has had great communication and has helped me wade through getting things figured out with the insurance company.
Please resend this when I get my rig back.
Thank you.
Veda W
9/1/2020
Paul L. VERIFIED CUSTOMER
Ryan is a PRO in getting the proper services scheduled for my Prius. Personable and Professional in every way. He's one of your IMPACT players on your team!!
8/31/2020
Kenneth O. VERIFIED CUSTOMER
Excellent service in every way, as usual!
8/30/2020
Alexis B. VERIFIED CUSTOMER
I was overall very satisfied, I think the wait time was the downfall. I know it was busy but I was there from my appointment time 10:00 till about 12:30 for just an oil change and wiper blade change.
8/30/2020
Anita M. VERIFIED CUSTOMER
Oil changed wasn’t performed and waited almost 2 extra hours for a 2 front wheel replacement brake job.
8/30/2020
Danny D. VERIFIED CUSTOMER
Your tec left grease hand prints on my white color door panel,
8/30/2020
Eric F. VERIFIED CUSTOMER
Ryan is the best! Very accommodating and kind. Thank you again!
8/30/2020
Dennis C. VERIFIED CUSTOMER
Another well satisfied service my 4runner and I received today. Starting from Breanna to the technicians I appreciate the professionalism and for job well done.
That’s the reason why i trusted Heartland Toyota with my 4runner.
Thank you again.
8/30/2020
Barbara P. VERIFIED CUSTOMER
The work was done in less than an hour I was treated very very nicely even got a free cup of coffee I can guarantee you that heartland Toyota will be taken care of Everything having to do with my car????????????????????
8/30/2020
Michael L. VERIFIED CUSTOMER
Ryan is an asset to your team.
8/30/2020
Teia N. VERIFIED CUSTOMER
Michael was great. Funny guy and very helpful.
8/30/2020
Stacy T. VERIFIED CUSTOMER
He said 1:00. It was done before that. Glad we chose Toyota.
8/30/2020
Jackie S. VERIFIED CUSTOMER
He was great!
8/30/2020
Brian G. VERIFIED CUSTOMER
Ryan provided Great Customer Service, unfortunately maintenance department was unable to identify source of noise problem and correct.
Again, I appreciate the Customer Care that Ryan provided.
8/29/2020
Chunghui T. VERIFIED CUSTOMER
Very good !! It was excellent experience!!
8/29/2020
Sherilyn B. VERIFIED CUSTOMER
Very knowledgeable about the services i needed about today. He directed me to better options for the other services i needed.